I cannot correct error. it says the Microsoft Update Assistant cannot be verified to be free of Malware

Rose Paul 0 Reputation points
2026-09-05T12:27:28.86+00:00

I cannot correct error. It says that the Assistant cannot be verified to be free of Malware

I would like to speak to a live person to correct this

Windows for home | Other | Windows update
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  1. Horace Wiggins 530 Reputation points
    2026-09-05T12:34:25.4033333+00:00

    Download Windows Malicious Software Removal Tool and run it to check your computer.

    https://support.microsoft.com/en-us/servicing/os/windows/2021/01/remove-specific-prevalent-malware-with-windows-malicious-software-removal-tool-kb890830

    After running the tool see if your update assistant will work.

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  2. Rose Paul 0 Reputation points
    2026-09-05T12:39:52.75+00:00

    Please can I get a live person. What you are suggesting is not working

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  3. Horace Wiggins 530 Reputation points
    2026-09-05T12:45:42.76+00:00

    If you looked at the link I provided and scrolled through it, there are other links that provide additional help.

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  4. Rose Paul 0 Reputation points
    2026-09-05T12:50:10.5766667+00:00

    I am not going to deploy anything that I do not know about. My computer says your MUA has malware. I want a live person so that I make sure nothing affects my computer. There is an error coming up when I launch Microsoft

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  5. SD - IA 179.3K Reputation points Independent Advisor
    2026-09-05T13:07:18.46+00:00

    Hi,

    I am afraid this is a forum support channel and does not have a direct hotline to help you.

    If you are on a Mac which I assume so,

    1. Open the Apple menu and select System Settings.
    2. Click Privacy & Security in the left sidebar.
    3. Scroll down to the Security section.
    4. Look for the note about "Microsoft Update Assistant" being blocked, and click Open Anyway.
    5. Enter your Mac password to confirm, then proceed.

    I look forward to hearing from you to get the results of the troubleshooting.

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