An application or feature powered by Windows Copilot to assist users with tasks and productivity
For the Microsoft Copilot app on Windows, the supported next steps are to fully remove and then reinstall the app, because Copilot is treated as a standard app in Windows.
- Open Settings > Apps > Installed apps.
- Search for Copilot.
- Select the … menu next to it, then select Uninstall.
- Restart Windows.
- Reinstall Copilot from the Microsoft Store.
If the issue continues after reinstalling, run the built-in Copilot troubleshooters in Get Help:
- Open the Get Help app.
- In the search box, run Copilot connectivity troubleshooter.
- Follow the prompts and review the findings.
If the problem is specifically that Copilot appears in Microsoft 365 apps, and the device is signed in with a Microsoft account, Copilot can be turned off per app by clearing Enable Copilot in that app. This setting is separate for each app and each device.
For Windows environments managed by IT, administrators can also prevent installation of the Microsoft Copilot app by using AppLocker. The documentation notes that AppLocker should be used instead of the legacy Turn Off Windows Copilot policy, which is subject to near-term deprecation.
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