I had a microsoft account with minecraft, and now I can't seem to open it.

Dean Domingo 0 Reputation points
2026-09-05T02:12:05.0066667+00:00

My brother gifted me minecraft to this email of mine, I remember making the account already with the same name "PII removed", but instead with a working java & bedrock account.

Attached is the picture of my email and the gift receipt which I claimed before.
5995048

Now when I logged back in yesterday, it said I did not have a minecraft account, instead to make an xbox account. As I made one though, it showed that I did not have the game purchased. Will this happen everytime I purchase something from microsoft? 5995048-2

I used to play minecraft in this email too btw, I have streams in twitch. My ign for minecraft is also <PII removed>. What can I do to get my game back?

Windows for home | Windows 10 | Gaming
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  1. Carl-L 21,320 Reputation points Microsoft External Staff Moderator
    2026-09-05T06:46:05.0633333+00:00

    Hello Dean Domingo,

    Welcome to Microsoft Q&A forum.

    Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Message button

    Before we proceed, can you please go to account.microsoft.com/billing/orders and sign in with all of your account to check whether you can see the code redemption history on that account? Also, may I know if you have used Game Pass before?

    I'm waiting for your reply.

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