0x800704cf "youll need the internet for this"

Kai Henderson 0 Reputation points
2026-09-04T23:06:34.8933333+00:00

getting this error code every time I try to log into any Microsoft app, but in my browser I can log on flawlessly. this happens on the Xbox app, Microsoft store, and Minecraft launcher.

Windows for home | Windows 11 | Internet and connectivity
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  1. Clary-N 15,735 Reputation points Microsoft External Staff Moderator
    2026-09-05T06:05:34.63+00:00

    Hi Kai Henderson,

    Have you had a chance to try the guidance provided in the AI Answer? If so, please let me know which steps you completed and what happened afterward, including whether the error message or code changed.

    If you have already tried those suggestions without success, I recommend checking the following Windows authentication components, as these steps do not repeat the earlier resets:

    1. Install Windows and Microsoft Store updates
      • Open Settings > Windows Update and select Check for updates.
      • Install all available updates, including any optional cumulative updates offered.
      • Open Microsoft Store > Library and select Get updates to update Microsoft Store, Xbox, Gaming Services, and the Minecraft Launcher. Keeping these components updated can resolve compatibility and Microsoft-account sign-in issues.
    2. Restart the Microsoft account authentication services
      • Press Windows + R, enter services.msc and press Enter.
      • Find "Microsoft Account Sign-in Assistant", right-select it, and choose Restart.
      • Do the same for "Microsoft Cloud Identity Service".
      • Find "Microsoft Store Install Service". If it is running, restart it. If it is stopped or disabled, open its properties, set Startup type to Automatic and select Start.
    3. Test Microsoft Store connectivity
      • Right-select Start and open Terminal.
      • Enter the following command and press Enter: 
             winget search Microsoft
      • If the command returns search results, Store connectivity is functioning. If it fails or remains stuck, this may indicate that Store services, required Microsoft connections, or a device policy are restricting access.

    If this is a work- or school-managed device, please contact your administrator and ask whether access to Microsoft Store has been disabled or restricted by organizational policy, as administrator-applied settings can affect Store availability and connectivity.

    Please let me know the result of each check, particularly whether the services were running and what happened when you ran the winget command. I hope these additional steps help identify the cause of the sign-in problem.

    If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-09-04T23:06:49.5+00:00

    Because browser sign-in works but Microsoft app sign-in fails in Xbox app, Microsoft Store, and Minecraft Launcher, this points to a Windows-side sign-in/authentication problem rather than a real internet outage.

    Try these steps in order:

    1. Reset the Microsoft Store cache.
      • Press Windows key + R.
      • Run wsreset.exe.
      • Wait for the blank Command Prompt window to close and for Microsoft Store to open automatically.
      • Then try signing in again.
    2. Restart the PC.
      • A restart is specifically recommended in several Microsoft sign-in and Store troubleshooting cases.
    3. Reset the affected apps.
      • Go to Settings > Apps > Apps & features.
      • Open the advanced options for Xbox app and Microsoft Store.
      • Use Reset.
      • Then sign back in.
    4. Turn off VPN or proxy temporarily, if in use.
      • Network-related sign-in failures for Xbox app and Minecraft Launcher are commonly associated with VPN/proxy interference.
    5. Sync Windows date and time, then test again.
      • Incorrect system time can interfere with Microsoft account sign-in components.
    6. If the issue affects all Microsoft apps only on this Windows profile, test with a new local Windows account.
      • Go to Settings > Accounts > Other users > Add account.
      • Select I don’t have this person’s sign-in information.
      • Select Add a user without a Microsoft account.
      • Sign in to that new profile and test Microsoft Store or Xbox sign-in there.
      • If sign-in works in the new profile, the original Windows profile’s authentication state is damaged.
    7. If the problem also happens in the new local account, repair Windows using Windows Update reinstall.
      • Go to Settings > System > Recovery > Fix problems using Windows Update > Reinstall now.
      • This repairs Windows while keeping files, settings, and installed apps.
    8. If needed, perform a Windows network reset.
      • Go to Settings > Network & Internet > Advanced network settings > Network reset.
      • Restart the computer after the reset.

    The most relevant first path for this exact symptom is: wsreset.exe → restart PC → reset Xbox app and Microsoft Store → test in a new local Windows account.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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