A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue.
Hello Jamie,
Thank you for providing such detailed information and the steps you used to reproduce the issue.
Based on your description, this does appear concerning because a child account that is classified as "ageGroup": "notAdult" should not be able to bypass Family Safety restrictions simply by changing its own date of birth. The screenshots and API response you shared suggest that the account is initially recognized as a child account, yet the profile update is still being accepted.
As community members, we cannot verify whether this is a known product issue or view the status of any internal investigation. However, since you have already demonstrated the behavior directly to Microsoft Support and received confirmation that the case was escalated, the best next step is to follow up with the support case and request an update from the escalation team. Ask them to reference the existing case notes and confirm whether a bug has been logged and whether there is any available workaround.
In the meantime, if Family Safety controls are critical for your household, you may need to periodically verify that the date of birth has not been changed and reapply the correct birth date if necessary until Microsoft provides a permanent fix.
Given the potential impact on child account protections, I would also encourage Microsoft Support to keep the case open and continue escalating it if the issue remains reproducible.
I understand your frustration, especially after being told the issue would be resolved quickly. Hopefully Support can provide a status update or confirmation of any ongoing engineering investigation.
Best regards