Tag not monitored by Microsoft.
Yes—Microsoft still maintains certification records in the transcript, but some older credentials may no longer appear in customer Learn profiles.
What to check:
- Sign in to the correct Microsoft Learn profile.
- Older exams may be attached to a different login account than the one currently being used.
- Try any personal, work, or school accounts that may have been used when registering for exams.
- Check the transcript and credentials areas in the Learn profile.
- In the Learn profile, select Transcript to see certifications, exams passed, Applied Skills credentials, and training modules completed.
- Select Credentials to see certification records and details.
- Consider legacy certification behavior.
- Some older exams and certifications have aged out of the Certification Program and are no longer available in customer Learn profiles.
- The program agreement also states that the transcript can include expired credentials.
- If the expected records are still missing, review the credential requirements.
- Confirm that the exams completed matched the credential requirements for the certification.
- Contact Microsoft Credentials Support if the records should be present but are not.
- This is the documented path for additional help with missing credentials.