I'm stuck in a loop with Microsoft Support

Question

I'm stuck in a loop with Microsoft Support

Kipp 20

Hello, I’m currently unable to open a new support request because my account appears to be stuck behind an active case lock.

My most recent service request was closed without any contact from support, and the previous request is still open even though I have not been contacted about it. Because that older request remains open, the system will not allow me to create a new support ticket.

Could you please manually close the open request (#7108234781) or otherwise clear the active case lock on my account? Once that is resolved, I will be able to submit a new support request for the ongoing issues with my calendars, archives, safe/block lists, and email delivery.

Thank you for your help.

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Answer 1

Onyx Is here 4,770 Independent Advisor

Sorry to hear you're having trouble.

As this is an open forum and your request would require access to your account I'm afraid that no one here would be able to help. Your best option here would be to log in to https://support.xbox.com and click on Contact Us then follow the instructions until you reach a person. You can say that you 'need more help' when prompted to speed up this process. Once you get to a person you can explain the issue to them and they should be able to help further.

Kipp 20 Reputation points

2026-09-04T17:32:16.4966667+00:00

Thank you for your reply, I just tried what you suggested, and I could never get to a live agent. I tried all kinds of different answers, and used "Need more help" over a hundred times! Still no success.
Kipp 20 Reputation points

2026-09-05T00:13:11.94+00:00

This actually worked. I ended up in a xbox chat and explained my issue. They were not able to help me directly, but they did do a warm handoff to the PC live chat, and my issue was finally resolved!