I’m being charged but my account is not found

Rachelle Rasmussen 0 Reputation points
2026-09-04T08:30:42.39+00:00

I can’t log into my account to change my subscription. It says my account is not found. I have the invoice sent to my private email, but my business email is a Microsoft email and Microsoft says it doesn’t exist!

someone please help

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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  1. Helen Luu 2,785 Reputation points Independent Advisor
    2026-09-04T10:23:23.31+00:00

    Hello @Rachelle Rasmussen

    I understand that you are experiencing an issue accessing your business account and are receiving a message stating that your account does not exist.

    In this situation, could you please try signing in to your account using an InPrivate window (Microsoft Edge) or an Incognito window (Google Chrome) and let me know if the issue persists?

    Additionally, could you please confirm whether the invoice number starts with the letter E, G, or Z?

    I look forward to hearing from you.

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  2. Rachelle Rasmussen 0 Reputation points
    2026-09-04T10:48:28.48+00:00

    I tried in chrome incognito and it still says there is no account with that username. I’m using my business Microsoft email.

    my invoice begins with G

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