Hello,
- What exact issue are you facing when trying to reset your password?
- Do you still have access to your recovery phone number or email address to verify your identity?
- Are you using a Local account or a Microsoft account on the Windows 10 device?
When making security changes to your Microsoft account, including resetting your password, you may be asked to verify your identity using your recovery phone number or email address, as shown in the screenshot.
If you no longer have access to your recovery methods, you’ll need to submit the Microsoft account recovery form.
- Select Forgot password.
- Verify your identity using your recovery phone number or email address.
Please let me know which part you are having difficulty with.
If you are using a local account, see