I can't add a gmail account to new Outlook.

Ed Frost 0 Reputation points
2026-09-04T03:10:22.62+00:00

"Sign in failed. Please try again in a few minutes." Then it fails again and again.

Outlook | Windows | New Outlook for Windows | For home
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  1. AI answer

    2026-09-04T03:10:37.0533333+00:00

    For new Outlook for Windows, add the Gmail account from:

    1. View tab > View settings or File > Account info
    2. Accounts > Your accounts
    3. Under Email accounts, select Add Account
    4. Enter the Gmail address and select Continue
    5. If prompted, enter the password and select Done

    Because the error is repeating, check the Gmail side first:

    1. In a browser, go to Gmail.
    2. Open Settings.
    3. Select Forwarding and POP/IMAP.
    4. Under IMAP Access, make sure Enable IMAP is turned on.
    5. Select Save Changes.

    Then try adding the account again in new Outlook.

    Also note that some non-Microsoft providers such as Gmail require settings to be changed on their website before the account can be added to Outlook.

    If the sign-in window appears again during setup, continue through the Google prompts and complete the permission flow.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Hendrix-V 18,605 Reputation points Microsoft External Staff Moderator
    2026-09-04T07:38:03.83+00:00

    Hi Ed Frost,

    Since the error appears to occur repeatedly when New Outlook tries to connect to Gmail, it may be helpful to check whether the Google sign-in flow is being blocked outside of Outlook itself. The current information in the thread does not indicate whether the Gmail account can successfully complete authentication.

    You could try these quick checks:

    1. Sign in to the same Gmail account in your web browser and confirm there are no pending security alerts or verification requests.
    2. Temporarily sign out of other Google accounts in the browser, then try adding the Gmail account to New Outlook again.
    3. Open an InPrivate/Incognito browser window, sign in to Gmail there, and then retry the account setup in New Outlook.

    If available, please let me know at which stage the failure occurs:

    • Before the Google sign-in page appears
    • After entering your Google credentials
    • After granting Google permissions to Outlook

    That detail can help narrow down whether the issue is related to the authentication process or the account connection itself.

    Hope this helps point us in the right direction. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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