outlook classic displays ICONS as the URL

Question

outlook classic displays ICONS as the URL

Bill Halbig 0

I needed to reimage my computer for an unrelated issue.

After installing Windows 11 and getting all updates, then office 365, both the preview pane and in the open email Outlook Classic displays ICONS as the URL. Outlook new shows the message correctly

Reimaged computer again same issue. Uninstalled office 365 and reinstalled it.

Worked with support (case# [moderator's note: PII removed]) and gave the access to my computer, they uninstalled office 365, reinstalled, I rebooted the computer - no change. I opened the link they gave me case was closed

Moved from: Outlook | Windows | Classic Outlook for Windows | For business

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Answer 1

For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

Hi Bill Halbig,

I understand how frustrating it must be to have the same issue persist even after reimaging the computer and reinstalling Microsoft 365 several times.

Since your previous support case was closed while the issue remains unresolved, please contact Microsoft Support again and provide the previous case number to the new support agent. Ask the agent to review the notes and troubleshooting history from that case, then continue investigating the issue rather than repeating the same reinstall steps.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features, access back-end systems, or reopen support cases. My role is limited to providing technical guidance regarding reported issues, requests, or ideas.

I know this is not the news you were hoping for, but I wanted to make sure you received the most accurate guidance for your situation. I hope the support team can help you get this issue resolved soon. Thank you so much for your understanding.

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