Internet conncetion failures

Hello

Does this happen to this computer only, or it is the internet for the whole house?

If it is for this computer only, please do a power reset first.

To do so, turn off the computer, unplug the computer from the power cord, then hold down the power button for 30 seconds. Turn the computer back on to see if it works.

If not, Can you share with me two screenshots please?

1. Go to Device Manager > Network Adapters, I would like to see what's listed.
2. Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

Thanks!

Hi, I'm Bernard. I'm happy to help!

Have you noticed any changes before the issue started? And have you installed any hardware or software that may trigger the issue? While waiting for your response, kindly follow the steps below:

Method 1. Roll back Network driver:

-Press the Windows key + X

-Go to Device Manager

-Expand the Network Adapters

-Look for the Wireless driver that was installed

-Right-click and click Update Driver

-Select Browse my computer for drivers

-Click Let me pick from a list of available drivers on my computer

-Choose an old driver or another driver name, then select it and hit next until it installs.

-Restart the PC and check.

If the issue persists, run the following command in Terminal (Admin). Follow the steps below to do so.

These sets of commands will reset the internet connection and recalibrate the internet settings you have.

Press Windows Key + X.

Click on the Terminal (Admin) or Windows Powershell (admin)

Type the following commands, and hit Enter after each command:

netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

If the same issue follows the methods below:

Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference:

https://support.microsoft.com/en-us/windows/experience/startup-boot/how-to-perform-a-clean-boot-in-windows