How to log in on OneDrive on an iPhone

This usually means the account is temporarily blocked after too many failed sign-in attempts, even if the password is now correct.

Try this:

1. Stop trying to sign in for 24–48 hours. Repeated attempts can extend the lockout.
2. After the wait, try signing in again in the OneDrive app.
3. If the OneDrive app shows a gray icon with a line through it or says it is not connected, open the app and enter the email address and password again at the Set up OneDrive screen.
4. If the problem continues, use the Microsoft account sign-in helper to check for account issues.
5. If sign-in works but OneDrive still will not connect, test on a different network or mobile hotspot. A firewall, VPN, or internet provider can block access to OneDrive.
6. Make sure the OneDrive app is up to date.

Important checks:

• If this is a personal Microsoft account, the sign-in helper is the recommended next step.
• If this is a work or school account, try resetting the password again only if needed, or contact the organization’s IT admin.
• If more than one Microsoft account exists, make sure the correct account is being used.

References:

• "You have tried too many times with an incorrect password" error when signing in to your Microsoft account
• Troubleshoot OneDrive for iOS app problems
• Fixes or workarounds for recent issues in OneDrive
• Error 0x8004de85 or 0x8004de8a when signing in to OneDrive