New team member with new license can't access APPs

Larry Williams 0 Reputation points
2026-09-03T14:28:07.72+00:00

As Admin, I am trying to send my new team member an email link to download the apps, but it only shows my license as having access to the apps.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Aetherin 1,210 Reputation points Independent Advisor
    2026-09-03T14:53:15.66+00:00

    Hi @Larry Williams,

    If the new team member has already been assigned a Microsoft 365 license, they normally do not need an email invitation from the admin to download the apps.

    Please ask the user to sign in directly at https://m365.cloud.microsoft/apps using their work account, then select Install apps in the upper-right corner.

    User's image

    For reference: Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac | Microsoft Support

    If the user can sign in but does not see the option to install desktop apps, please verify that:

    • The assigned subscription includes Microsoft 365 desktop applications. For example, Microsoft 365 Business Basic does not include the desktop Office apps. A plan such as Microsoft 365 Business Standard, Business Premium, or Microsoft 365 Apps for business would be required for desktop app installation.
    • The license has been fully provisioned, as it can sometimes take a short period after assignment before all services become available.
    • No licensing, service, or admin restrictions have been applied to the user account that could prevent app installation.

    Could you and the affected user please review these points and see whether the apps can be downloaded successfully?

    If you have any updates or encounter any errors during the process, feel free to reply back with the details and I'll be happy to help further.

    Thank you for your time and patience.

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  2. AI answer

    2026-09-03T14:28:23.1333333+00:00

    Assign the new employee a license that includes the Office apps, then have that user sign in with the new work account to see the install option.

    1. In the Microsoft 365 admin center, go to Users > Active users.
    2. Select the new employee.
    3. Open Licenses and apps and assign a license that includes Office apps.
    4. If the license was just assigned, sign out and sign back in because license changes can take time to appear.
    5. The user can then check available apps from My Account > My Apps.
    6. To verify what services are assigned to the account, open My account > Subscriptions.

    If only the admin account shows the apps, the usual cause is that the new user either doesn’t have the license assigned yet or the license change hasn’t propagated.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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