Unable to create a billing support request. The wizard never reaches the ticket form

Charged despite active credit and Sponsorship

I am unable to create a billing support request in the Azure portal and would like a moderator to help route this to a billing team.

The issue:

My subscription had Azure credit remaining and an active Sponsorship during the billing period on my previous invoice, but the usage was billed to my payment method instead of drawing on either balance.

Support Wizard Issue:

• The support wizard routes me to the "Request Refund".
• "Request a refund", returns ineligible. Due to my payment method is a debit card, not a credit card.

To review:

1. Why the available credit and Sponsorship were not applied to the usage on the previous invoice.

Inquiry:

Would a moderator please open a billing case on my behalf, or provide a path to fill a support request?

Thanks for your implication,
Kind regards,