How to prevent a Microsoft Edge popup opening every time I start to sign on to my AOL account.

Roger Kiraly 0 Reputation points
2026-09-03T05:52:07.03+00:00

Two pop ups from Microsoft Edge open up every time I try to sign on to my AOl account. They are "headlined" SOMETHING HAS GONE WRONG. They are very annoying.

Microsoft Edge | Website issues | Windows 10
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ivan B 121.9K Reputation points Independent Advisor
    2026-09-03T09:53:14.5166667+00:00

    Hi,

    If the pop-ups are appearing as notifications, you will need to remove the site permissions for notifications in addition to the steps from Q&A Assist.

    To remove them, open Microsoft Edge, go to Settings and more > Settings > Cookies and site permissions, find the site (look for the URL), go to Notifications, and disable or remove it.

    This applies if the pop-ups appear as notifications in the corner of the screen.

    Thanks.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-09-03T05:52:22.15+00:00

    Try these checks in order:

    1. Turn on Edge pop-up blocking.
      • In Microsoft Edge, open Settings and more > Settings.
      • Go to Cookies and site permissions > Pop-ups and redirects.
      • Make sure Block (recommended) is turned on.
    2. Turn off extensions temporarily.
      • Open Settings and more > Extensions > Manage extensions.
      • Turn off all installed extensions.
      • Try signing in to AOL again.
      • If the pop-ups stop, turn extensions back on one at a time to find the one causing the issue.
    3. Block third-party cookies.
      • In Settings, go to Cookies and site permissions.
      • Open Manage and delete cookies and site data.
      • Turn on Block third-party cookies.
    4. Clear the browser cache.
      • Clear browsing data in Edge, then test the AOL sign-in again.
    5. Make sure Edge is up to date.
      • Open Settings > About Microsoft Edge.
      • If an update is available, let it install and restart Edge.
    6. Scan the device for malware.
      • The documented guidance recommends scanning the device for malware if pop-ups continue.

    If the pop-ups appear only when opening AOL, they may also be related to the website itself rather than Edge. If pop-ups continue after the steps above, website advertisements made to look like pop-ups cannot be blocked by the Microsoft Edge pop-up blocker.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.