How to move emails between inboxes

Tom Girvan 0 Reputation points
2026-09-03T05:30:52.2266667+00:00

I have new outlook with 3 different email accounts.
I used to be able to drag an email between accounts so I could keep everything relating to one project in one folder. This is no longer possible, it says to contact my administrator, i am the administrator and i have no idea what to do.
Can someone please explain to me how to do this in laymans terms as i am not an IT engineer.
Cheers

Outlook | Windows | New Outlook for Windows | For business
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  1. Kien 895 Reputation points Independent Advisor
    2026-09-03T05:49:24.02+00:00

    Dear Tom Girvan,

    In New Outlook for Windows, moving email messages between separate accounts is blocked by default whenever a work or school account is involved. This behavior is part of the application’s security design and is intended to help protect organizational data from being transferred between accounts without the appropriate authorization.

    Although you may have administrator privileges, these permissions do not automatically enable the feature. Administrator access and the security setting that controls cross-account message transfers are managed separately. As a result, the restriction may remain in place even when you are signed in as an administrator.

    Kindly refer to this article to turn on the feature: Supported accounts in new Outlook for Windows | Microsoft Learn

    I hope the information shared helps point you in the right direction.

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