NOT RECEIVING EMAILS OR ABLE TO SEND ANY

Question

NOT RECEIVING EMAILS OR ABLE TO SEND ANY

Tamara Lucambo 0

my outlook is not working I am not receiving emails for the past two weeks and I have bought things but no confirmation EMAIL has been shown, what should I do, this is my personal email since 10th for August no emails,

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Answer 1

Welcome Tamara Lucambo,

I'm sorry to hear you're having this problem.

To help narrow down the cause, could you please confirm:

Are you using Outlook.com (personal Microsoft account) or another email provider?
When you send an email, do you receive any error message, or does it appear in Sent Items?
Are you accessing your email through a web browser or the Outlook app?

In the meantime, please check:

Whether your Junk Email folder contains the missing messages
Whether your mailbox storage is full by going to Settings > General > Storage
Whether any rules are moving or deleting messages under Settings > Mail > Rules

Also, can you tell me if you stopped receiving emails suddenly around August 10, or if this happened after a password change, device change, or account recovery?

Microsoft Support reference: Can't send or receive email in Outlook.com

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Emma1-N 11,450 Reputation points Microsoft External Staff Moderator

2026-09-04T04:52:35.46+00:00

Hello Tamara Lucambo,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.