Corrupt Windows 11 Pro key No internet ability

Question

Corrupt Windows 11 Pro key No internet ability

Diana Allen 0

I had a Microsoft update the other day and I have had no internet ability since. I am using my husbands computer. I cannot see any WIFI available nor can I select WIFI available icon. I have also discovered that my Windows 11 Pro key is not correct. Windows was pre installed on my computer. How do I get the correct key and hopefully get back on line?

Thanks,

Diana Allen

EmilyS726 264.8K Reputation points Independent Advisor

2026-09-02T21:18:33.91+00:00
Hello,

Can you share with me two screenshots please?

Go to Device Manager > Network Adapters, I would like to see what's listed.

Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

==========

As for the Pro key, what do you mean by it is not the correct key? How did you discover it and in what way it was wrong?

Your answer

EmilyS726 264.8K Reputation points Independent Advisor

2026-09-02T21:18:33.91+00:00

Hello,

Can you share with me two screenshots please?

Go to Device Manager > Network Adapters, I would like to see what's listed.

Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

==========

As for the Pro key, what do you mean by it is not the correct key? How did you discover it and in what way it was wrong?