Lost CoPilot Service

Question

Lost CoPilot Service

YOUNG LIM 0

I lost my CoPilot service today. I had the service yesterday, but don't have it now. I paid for the service till the end of this year. May I have it back please? Thank you!

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2 answers

Your answer

Answer 1

Thomas4-N 21,530 Microsoft External Staff Moderator

Hello YOUNG LIM,

I’m sorry you suddenly lost access despite having a paid subscription.

To point you in the right direction, please let us know:

The exact Copilot subscription listed under Services & subscriptions
Where Copilot is missing, such as the Copilot app, website, Windows, Word, Excel, or Outlook
The device and operating system you are using
Whether any error message appears

Also confirm that Copilot is signed in with the same Microsoft account used to purchase the subscription. If you share a screenshot, please hide any email address, order number, or other personal information.

Thomas4-N 21,530 Reputation points Microsoft External Staff Moderator

2026-09-05T11:41:47.8333333+00:00

Hello YOUNG LIM,

Just check in to see how things are going. Let me know if you need anything.
YOUNG LIM 0 Reputation points

2026-09-07T12:04:39.0533333+00:00

I still don't have CoPilot service in my labtop! Can you help?
Thomas4-N 21,530 Reputation points Microsoft External Staff Moderator

2026-09-09T07:23:17.96+00:00
Hello YOUNG LIM,

I understand that Copilot is still unavailable on your laptop. However, I still need the subscription details requested earlier before suggesting the correct next step.

Please sign in to Microsoft account > Services & subscriptions using the account that purchased Copilot, then confirm:

The exact subscription name.

Whether its status shows Active.

Where Copilot is missing, such as the Copilot app, Word, Excel, or another application.

Whether the laptop is signed in with the same Microsoft account.

If the subscription shows active under the correct account but Copilot remains unavailable, this public community forum cannot access or restore subscriptions. You would need to contact Microsoft Support so the account and purchase can be checked securely.
Thomas4-N 21,530 Reputation points Microsoft External Staff Moderator

2026-09-10T15:01:27.2233333+00:00

Hello YOUNG LIM,

Just check in to see how things are going. Let me know if you need anything.

Answer 2

If Copilot disappeared from Microsoft 365 apps, check these items in order:

Look for the Copilot entry point in its new location. Copilot may not be missing. In Word, Excel, and PowerPoint, the Copilot button may now appear as the Copilot Dynamic Action Button in the lower-right corner of the document.
Sign out of the Microsoft 365 app, close all Office apps, and sign back in. This is a recommended first check when Copilot suddenly stops appearing.
Verify the app is fully updated. In an Office app, go to File > Account > Update Options > Update Now.
Check that the correct license is attached to the account. If Copilot is missing from Microsoft 365 apps, one common cause is that the account or license needs attention.
If the Copilot purchase was made through the Apple App Store and the apps were restored from backup or reinstalled, restore the purchase:
- Sign out of the Microsoft 365 app used to make the in-app purchase.
- Close and reopen the app.
- Select Restore previous purchase at the bottom of the Get started with Microsoft 365 or Get Microsoft Copilot Pro window.
If the purchase was made on Mac, iPhone, or iPad and the original app is unknown, review active subscriptions in the device app store and look for a subscription starting with Microsoft 365 or Copilot Pro. The app icon shows which Microsoft app was used for the purchase.

If access was lost because of account migration, licensing reassignment, or backend tenant configuration, this requires Microsoft support through the Microsoft 365 admin center.

References: