Foundry account: Deployment shows 0/0 TPM and remains on Free tier with no quota

Question

Foundry account: Deployment shows 0/0 TPM and remains on Free tier with no quota

ojnfosfjoesf-6351 0

Problem description

My Azure AI Foundry account has no usable quota for standard models: models show 0/0 TPM and the subscription remains on the Free tier.This is a new Azure Plan (MCA) subscription with a valid payment method and is in good standing.I have already submitted quota increase requests, including for gpt-5.6-sol and Global Standard deployments. These requests are being rejected automatically within seconds. The rejection states that the requested region is not available for capacity expansion.The same regional-capacity explanation was returned for a Global Standard request, which appears inconsistent with the deployment type and suggests the rejection may be occurring at the subscription/provisioning level rather than as a normal capacity decision.

What I have already tried

Confirmed in Azure AI Foundry that standard models show 0/0 TPM.Submitted quota increase requests through the normal self-service process.Received near-immediate automated denials.Waited for quota changes to propagate and rechecked the portal.Confirmed the subscription is an Azure Plan (MCA) subscription with a valid payment method.Confirmed there is no prior usage history because no initial standard-model quota was provisioned.Contacted Microsoft Support under case 2609010050002207.Microsoft Support has already identified that the subscription may be stuck on the Free tier because it has no consumption history. However, there is a circular dependency: I cannot generate consumption because I have no TPM allocation, while the self-service quota requests needed to obtain TPM are being automatically rejected.

Current status / assistance required

I am not looking for instructions on how to submit another quota request; that process has already been attempted multiple times and is the part that is failing.I need Microsoft to determine:Why this subscription was provisioned with 0 default TPM for standard Azure OpenAI / Foundry models.Whether there is a subscription-level eligibility, risk, provisioning, capacity, or tier restriction causing the automated quota denials.Whether Tier 1 can be manually activated.Whether an initial TPM allocation can be manually provisioned so the account can begin generating usage.Which Microsoft team owns this backend provisioning issue if it cannot be resolved through the normal quota request workflow.This Q&A post is being submitted because Microsoft Support requires it in order to continue support case 2609010050002207. I would appreciate escalation to the Azure OpenAI / Azure AI Foundry quota and capacity team if backend intervention is required.

Manish Deshpande 8,135 Reputation points Microsoft External Staff Moderator

2026-09-02T18:07:22.57+00:00

Thanks for reaching out to Microsoft Q&A and we are looking into the issue and we will get back to you as soon as possible.
j 0 Reputation points

2026-09-04T17:04:09.41+00:00

The issue remains unresolved. Please keep case 2609010050002207 open and escalate it to the Azure OpenAI capacity/quota provisioning team.

As requested, I have also created the Microsoft Q&A post here:

https://learn.microsoft.com/en-us/answers/questions/5992764/foundry-account-deployment-shows-0-0-tpm-and-remai

A Microsoft moderator acknowledged the post on 2 September 2026, but no diagnosis or resolution has been provided.

The Foundry account codex-foundry1234 remains on the Free tier and shows 0/0 TPM for nearly every standard model. Multiple quota requests, including gpt-5.6-sol and Global Standard, were rejected automatically within seconds. Repeating the self-service request is therefore not a workable resolution.

Microsoft’s documentation says a newly onboarded Azure OpenAI subscription receives default quota for most available models. Please investigate why this subscription received no usable default quota and whether a subscription-level provisioning, eligibility, billing, risk, or tier flag is blocking allocation.

Please confirm that the case has been assigned to the team capable of inspecting and correcting backend quota provisioning. Please do not close the case or redirect me to submit another identical self-service request.

Your answer

Manish Deshpande 8,135 Reputation points Microsoft External Staff Moderator

2026-09-02T18:07:22.57+00:00

Thanks for reaching out to Microsoft Q&A and we are looking into the issue and we will get back to you as soon as possible.
j 0 Reputation points

2026-09-04T17:04:09.41+00:00

The issue remains unresolved. Please keep case 2609010050002207 open and escalate it to the Azure OpenAI capacity/quota provisioning team.

As requested, I have also created the Microsoft Q&A post here:

https://learn.microsoft.com/en-us/answers/questions/5992764/foundry-account-deployment-shows-0-0-tpm-and-remai

A Microsoft moderator acknowledged the post on 2 September 2026, but no diagnosis or resolution has been provided.

The Foundry account codex-foundry1234 remains on the Free tier and shows 0/0 TPM for nearly every standard model. Multiple quota requests, including gpt-5.6-sol and Global Standard, were rejected automatically within seconds. Repeating the self-service request is therefore not a workable resolution.

Microsoft’s documentation says a newly onboarded Azure OpenAI subscription receives default quota for most available models. Please investigate why this subscription received no usable default quota and whether a subscription-level provisioning, eligibility, billing, risk, or tier flag is blocking allocation.

Please confirm that the case has been assigned to the team capable of inspecting and correcting backend quota provisioning. Please do not close the case or redirect me to submit another identical self-service request.