Unable to access Outlook account due to verification loop

Barbara Kestring 0 Reputation points
2026-09-02T13:40:42.9933333+00:00

I have lost access to my Outlook account associated with the email address [Moderator note: Personally Identifiable Information removed]@caravierimilano.com.br.

The account is currently stuck in a verification loop. I was able to change the password, but after doing so, I was signed out from all devices and I also lost access to the devices/apps that were previously being used for verification.

Now, whenever I try to sign in, Microsoft asks me to complete a verification step that I can no longer access, so I am unable to log in to the account at all.

I am the administrator/owner of this business email account and I need help restoring access or resetting the verification/MFA methods so I can sign in again.

Could you please assist me with the account recovery process and let me know what information or documents you need from me to verify ownership?

Thank you.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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  1. Michelle Nguyen 1,260 Reputation points Independent Advisor
    2026-09-02T14:06:13.4966667+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

    Hi @Barbara Kestring

    Based on my research, please follow this link to create a trial tenant: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-business-basic?msockid=3eb6980b5c6860e63a588d0c5d1761d6 - after that you will be able to access to Microsoft 365 Admin Center to raise the ticket

    Assuming that you have already created an account after registering a free trial and you can go to Microsoft 365 admin center and click "Help & support" icon to raise your ticket. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to Data Protection team who could help you to regain access.     User's image

    User's image

    Please mention that you are raising ticket on behalf of the affected tenant that you do not have access to. The support team will help you to create ticket on the affected tenant then later on the Microsoft Data Protection team will assist you.

    Note: This process will take more time than usual (7-14 working days) for your account to get access again as Data Protection is always overwhelmed with the number of tickets. As I am a user, I do not have access to Microsoft internal system to assist or push this process to be quicker.

    On the other hand, if you do create the trial and it resolves the issue, please remember to cancel the subscription afterward to avoid any related charges. 

    I hope my information is helpful. Please give me any updates once you get this resolved.

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