Problem Contacting Microsoft Support

Question

Problem Contacting Microsoft Support

Cristina 0

I opened a request in the support yesterday at 22h11 and nobody from Microsoft has called me yet. Also in the field SERVICE REQUEST appears as it is already solved:



Service request opened

Service request opened

9/1/2026, 10:11:35 PM

A support agent is being assigned to your request.



Agent assigned

Agent assigned

 Issue resolved **Issue resolved What can I do to contact them?**I opened a request in the support yesterday at 22h11 and nobody from Microsoft has called me yet. Also in the field SERVICE REQUEST appears as it is already solved:  Service request opened Service request opened 9/1/2026, 10:11:35 PM A support agent is being assigned to your request.
- 
Agent assigned Agent assigned
-  Issue resolved **Issue resolved
What can I do to contact them?

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1 answer

Your answer

Answer 1

Hello Cristina,

Thank you for reaching out to Microsoft Q&A forum.

I understand your concern. Since your support request already shows"Issue resolved" even though you have not been contacted

In this situation, I recommend the following:

Open the Service Request and check for any recent updates, notes, or email communications from the assigned support engineer.
If there is an option to Reopen the request, please select it and add a comment explaining that you have not been contacted and that the issue remains unresolved.
If the request cannot be reopened, create a new support request and reference the original Service Request number. Include details that no contact was made before the case was marked as resolved.
You can also contact Microsoft Support and request an update on the case status.

I apologize for the inconvenience and appreciate your patience.