I am getting an error when trying to sign into Microsoft edge, Store, and Xbox app. I am able to use browsers to login.

Question

I am getting an error when trying to sign into Microsoft edge, Store, and Xbox app. I am able to use browsers to login.

Charles Kuwamoto 0

Screenshot 2026-09-01 205047.png

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cannot login to store,edge,or xbox, unable to re sync.

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2 answers

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Answer 1

For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

Hi Charles Kuwamoto,

I can see why this is frustrating, especially since the same account works in a browser but fails in Edge, Microsoft Store.

At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario.

Could you please confirm:

Is this a personal Microsoft account or a work/school account?
Did the issue begin after a Windows update or another recent change?
How much free space is available on the Windows drive?
Does restarting the computer temporarily change the behavior?

In the meantime, please install any pending updates from Settings > Windows Update, restart the computer, and then repair the affected apps from Settings > Apps > Installed apps > Advanced options > Repair. Start with Microsoft Store and Xbox. If Repair does not help, you can try Reset, though this may clear the app’s locally stored data and require you to sign in again.

Since error 0x8007000E appears across the sign-in windows, it would also be worth checking Windows system files. Open Command Prompt as administrator, run the following commands one at a time, and restart the computer afterward:

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Microsoft provides more information about these tools here: Use System File Checker to repair missing or corrupted system files.

Please let me know the Windows version and OS build shown under Settings > System > About, along with the results of the DISM and SFC scans. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Vikki-T 9,150 Reputation points Microsoft External Staff Moderator

2026-09-03T10:34:41.7633333+00:00

Hi Charles Kuwamoto,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.

Answer 2

Since browser sign-in works but Microsoft Edge, Store, and Xbox app sign-in does not, the issue is likely in Windows account authentication or Edge profile state rather than the account itself.

Work through these steps in order:

Clear Edge cached sign-in data
- Open edge://settings/privacy
- Under Clear browsing data, select Choose what to clear
- Select:
  - Cookies and other site data
  - Cached images and files
- Set Time range to All time
- Select Clear now
- Restart Edge, then try signing in again from edge://settings/profiles
Check for conflicting Edge profiles
- Open edge://settings/profiles
- If multiple profiles are listed, select the profile with the problem and choose Sign out
- Sign in again
- If it still fails, remove the problematic profile and create a new one
- Caution: removing a profile deletes local browsing data for that profile, including favorites, history, and passwords that are not synced
Clear stored Windows credentials
- Open Credential Manager from Control Panel
- Under Windows Credentials and Generic Credentials, remove outdated entries related to MicrosoftAccount or login.microsoftonline.com
- Restart Edge and test sign-in again
Update Edge
- Open edge://settings/help
- Let Edge install the latest version
- Restart Edge
Check Windows account connection
- Go to Settings > Accounts > Your info and verify the Microsoft account is connected
- For work or school accounts, also check Settings > Accounts > Access work or school
Re-register the work or school account connection if applicable
- Go to Settings > Accounts > Access work or school
- Select the connected work or school account
- Select Disconnect
- Reconnect it by selecting Connect and signing in again
Reset the Token Broker service
- Open Command Prompt as administrator
- Run:
```
     net stop TokenBroker
     net start TokenBroker
```
- Restart Microsoft Edge and test again
Run the Windows Microsoft Account troubleshooter if available
- Go to Settings > System > Troubleshoot > Other troubleshooters
- Run Microsoft Account troubleshooter
Check whether Edge sign-in is blocked by policy
- Open edge://policy
- Check BrowserSignin
  - 0 = sign-in disabled
  - 1 = sign-in enabled
  - 2 = users are forced to sign in
- If it is 0, the policy must be changed by the organization’s IT administrator
- Restart Edge after any policy change
Check network access used by Microsoft authentication Even if normal browsing works, Windows sign-in components can fail if authentication endpoints are blocked.

Verify access to:
- https://login.microsoftonline.com
- https://login.live.com
- https://account.live.com
- https://graph.microsoft.com
In Edge, check proxy settings at edge://settings/system
If possible, test from another network such as a mobile hotspot

If Edge still fails but web sign-in works, test whether the problem is tied to the Windows profile Create a temporary local Windows user profile and test Store/Xbox sign-in there. If sign-in works in the new profile, the original Windows profile authentication state is damaged.

If more troubleshooting is needed, collect these diagnostics before opening a support request:

Edge version from edge://settings/help
Exported policies from edge://policy
Network trace from edge://net-export/
Identity status from edge://identity-internals/
Windows version from Settings > System > About

References: