Windows Media Player (WMP) Live Captions

Question

Windows Media Player (WMP) Live Captions

Phillip Richcreek 990

I take it that Live Captions refers to the titles of the tracks on a CD played by WMP? Further, I think that for Live Captions to work, the CD must have some encoding that describes each track? If that is the case, is there some data on the CD label or on the CD case that indicates whether the CD has the required encoding?

Thanks for your help.
PR

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Answer accepted by question author

DaveM121 929K Independent Advisor

If you are referring to the tags that list the track titles, artist, album... etc. automatically when you rip a CD in Windows Media Player, that functionality has been broken in the two media players in Windows for a long time, Windows gets that information from the MusicMatch servers and the connection to those servers is not working for quite a while now.

Phillip Richcreek 990 Reputation points

2026-09-02T16:06:58.3233333+00:00

DaveM121,

Thanks for your answer. I'll mark it as "Yes, accept answer". Do you know of a way to contact MS and ask for them to fix the problem?

PR Phil
DaveM121 929K Reputation points Independent Advisor

2026-09-02T16:09:39.9533333+00:00

Honestly, I am not familiar with the methods to contact their support in all locations around the world, their support is hard to contact, and they must be aware of this problem, it has been ongoing for a long time, the best option may be to open the Feedback Hub app in Windows and provide feedback on this lack of functionality.
Phillip Richcreek 990 Reputation points

2026-09-02T16:29:38.93+00:00

Thanks Dave.

1 additional answer

Your answer

Phillip Richcreek 990 Reputation points

2026-09-02T16:06:58.3233333+00:00

DaveM121,

Thanks for your answer. I'll mark it as "Yes, accept answer". Do you know of a way to contact MS and ask for them to fix the problem?

PR Phil
DaveM121 929K Reputation points Independent Advisor

2026-09-02T16:09:39.9533333+00:00

Honestly, I am not familiar with the methods to contact their support in all locations around the world, their support is hard to contact, and they must be aware of this problem, it has been ongoing for a long time, the best option may be to open the Feedback Hub app in Windows and provide feedback on this lack of functionality.
Phillip Richcreek 990 Reputation points

2026-09-02T16:29:38.93+00:00

Thanks Dave.

Answer 1

Phillip Richcreek 990

DaveM121,

Thanks for your answer.
I'll mark it as "Yes, accept answer".
Do you know of a way to contact MS and ask for them to fix the problem?

PR
Phil

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