My personal email account is still with Microsoft corp and I cannot login to Azure anymore

Question

My personal email account is still with Microsoft corp and I cannot login to Azure anymore

Seth 0

I tried to use my personal hotmail email to sign in to azure, but was rejected with a screen like in the screenshot. More than 10 years ago I was employed by Microsoft and was working in Azure team, and I believe at that time I associated my personal email with some azure product testing. The billing was to my personal credit card and I was able to continue using Azure for more than 10 years. Recently this screen's sign in error happened.

Also I was not able to contact Azure support at all due to refused at the very first sign in step.

Seth 0 Reputation points

2026-09-02T03:19:46.7133333+00:00
Open an InPrivate or Incognito window.

Try signing in to the Azure portal again.

--> I tried this, it went to the same screen.

Also, this account is working fine, with office 365 or hotmail email or one drive or everything else. It's only azure.
Tejaswini Billakurthi 250 Reputation points Microsoft External Staff Moderator

2026-09-07T13:46:19.3966667+00:00
Hello @Seth ,

Thank you reaching out to Microsoft Q & A!

Since the account continues to work with Outlook.com, OneDrive and other Microsoft services, and you see the same behavior in a private browsing session, this doesn't look like a browser or cache issue. It points instead to how the identity is being resolved for Azure, rather than a problem with the Microsoft account itself.

One thing worth trying

If you know the tenant ID or directory domain associated with the old subscription, sign in through the tenant-scoped portal URL instead of the general one:

https://portal.azure.com/<tenant-id-or-domain>

This approach has helped in some similar Azure sign-in scenarios.

On reaching support while sign-in is blocked

There is a path that doesn't require portal access: https://support.microsoft.com/oas/?prid=15470 — linked from Troubleshoot Azure subscription sign-in issues (https://learn.microsoft.com/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-sign-in-issue).

To narrow down the cause, could you share:

The exact error shown on the Azure sign-in page — particularly any code beginning with AADSTS, along with the correlation ID and timestamp visible when you expand the error details. A redacted screenshot is fine.

Whether this personal Microsoft account was ever added as a guest, or associated with an employee account, in a Microsoft Entra tenant during your time at Microsoft.

The AADSTS code is the deciding detail — it distinguishes an account-access issue from a tenant-association issue or a subscription-level problem, and will determine which direction to take this.

Please "Upvote the Answer" if this information helped you. This will help us and others in the community as well.
Seth 0 Reputation points

2026-09-07T23:08:11.54+00:00

Thanks @Tejaswini Billakurthi , I tried https://portal.azure.com/<tenant-id-or-domain>.

A direct result is: a download icon popped up. And a new zero-bytes empty file showed up in my download folder. The name of the file is exactly that tenant-id I supplied.

Also, when finding a right tenant-id to supply: I only knew one, that's the problematic one, which was told to me by the azure login site, "The tenant 'Microsoft Corporation ____' has been deauthenticated and is no longer available.".

If I go to the drop down menu to select a different tenant id -- the above one was the only one in the drop down.
Tejaswini Billakurthi 250 Reputation points Microsoft External Staff Moderator

2026-09-10T06:31:30.77+00:00

Hi @Seth ,

Thank you for the update!

The message "The tenant ... has been deauthenticated and is no longer available" indicates Azure is trying to authenticate you against a directory that is no longer accessible. Based on what you've described, that appears to be the only tenant currently associated with the account, which points to the tenant association rather than to the Microsoft account itself — consistent with Outlook.com, OneDrive and Microsoft 365 continuing to work normally.

Could you share the complete sign-in error details — the AADSTS code, Correlation ID, Trace ID and timestamp (redacted screenshot is fine)? Expanding the error details on the sign-in page will show them. Those will help determine whether this is a stale tenant association, a guest account reference, or a subscription still linked to a directory that is no longer available.

Since you can't reach support through the portal, this path doesn't require portal sign-in:

https://support.microsoft.com/oas/?prid=15470

It's linked from the Troubleshoot Azure subscription sign-in issues article:

https://learn.microsoft.com/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-sign-in-issue

Please "Upvote the Answer" if this information helped you. This will help us and others in the community as well.
Seth 0 Reputation points

2026-09-10T14:56:13.7066667+00:00

Thanks @Tejaswini Billakurthi , seems this is still not working.

Since you can't reach support through the portal, this path doesn't require portal sign-in: https://support.microsoft.com/oas/?prid=15470

I still got the same tenancy error with this link.

Error code: AADSTS5000224. Trace ID: 207be6f3-f02f-4925-b279-480430ad1900 Correlation ID: 01a08b87-d393-7943-ad90-adc393654151 Timestamp: 2026-09-10 13:35:30Z.

I will upvote once this is confirmed to work!

1 answer

Your answer

Seth 0 Reputation points

2026-09-02T03:19:46.7133333+00:00

Open an InPrivate or Incognito window.

Try signing in to the Azure portal again.

--> I tried this, it went to the same screen.

Also, this account is working fine, with office 365 or hotmail email or one drive or everything else. It's only azure.
Tejaswini Billakurthi 250 Reputation points Microsoft External Staff Moderator

2026-09-07T13:46:19.3966667+00:00

Hello @Seth ,

Thank you reaching out to Microsoft Q & A!

Since the account continues to work with Outlook.com, OneDrive and other Microsoft services, and you see the same behavior in a private browsing session, this doesn't look like a browser or cache issue. It points instead to how the identity is being resolved for Azure, rather than a problem with the Microsoft account itself.

One thing worth trying

If you know the tenant ID or directory domain associated with the old subscription, sign in through the tenant-scoped portal URL instead of the general one:

https://portal.azure.com/<tenant-id-or-domain>

This approach has helped in some similar Azure sign-in scenarios.

On reaching support while sign-in is blocked

There is a path that doesn't require portal access: https://support.microsoft.com/oas/?prid=15470 — linked from Troubleshoot Azure subscription sign-in issues (https://learn.microsoft.com/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-sign-in-issue).

To narrow down the cause, could you share:

The exact error shown on the Azure sign-in page — particularly any code beginning with AADSTS, along with the correlation ID and timestamp visible when you expand the error details. A redacted screenshot is fine.

Whether this personal Microsoft account was ever added as a guest, or associated with an employee account, in a Microsoft Entra tenant during your time at Microsoft.

The AADSTS code is the deciding detail — it distinguishes an account-access issue from a tenant-association issue or a subscription-level problem, and will determine which direction to take this.

Please "Upvote the Answer" if this information helped you. This will help us and others in the community as well.
Seth 0 Reputation points

2026-09-07T23:08:11.54+00:00

Thanks @Tejaswini Billakurthi , I tried https://portal.azure.com/<tenant-id-or-domain>.

A direct result is: a download icon popped up. And a new zero-bytes empty file showed up in my download folder. The name of the file is exactly that tenant-id I supplied.

Also, when finding a right tenant-id to supply: I only knew one, that's the problematic one, which was told to me by the azure login site, "The tenant 'Microsoft Corporation ____' has been deauthenticated and is no longer available.".

If I go to the drop down menu to select a different tenant id -- the above one was the only one in the drop down.
Tejaswini Billakurthi 250 Reputation points Microsoft External Staff Moderator

2026-09-10T06:31:30.77+00:00

Hi @Seth ,

Thank you for the update!

The message "The tenant ... has been deauthenticated and is no longer available" indicates Azure is trying to authenticate you against a directory that is no longer accessible. Based on what you've described, that appears to be the only tenant currently associated with the account, which points to the tenant association rather than to the Microsoft account itself — consistent with Outlook.com, OneDrive and Microsoft 365 continuing to work normally.

Could you share the complete sign-in error details — the AADSTS code, Correlation ID, Trace ID and timestamp (redacted screenshot is fine)? Expanding the error details on the sign-in page will show them. Those will help determine whether this is a stale tenant association, a guest account reference, or a subscription still linked to a directory that is no longer available.

Since you can't reach support through the portal, this path doesn't require portal sign-in:

https://support.microsoft.com/oas/?prid=15470

It's linked from the Troubleshoot Azure subscription sign-in issues article:

https://learn.microsoft.com/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-sign-in-issue

Please "Upvote the Answer" if this information helped you. This will help us and others in the community as well.
Seth 0 Reputation points

2026-09-10T14:56:13.7066667+00:00

Thanks @Tejaswini Billakurthi , seems this is still not working.

Since you can't reach support through the portal, this path doesn't require portal sign-in: https://support.microsoft.com/oas/?prid=15470

I still got the same tenancy error with this link.

Error code: AADSTS5000224. Trace ID: 207be6f3-f02f-4925-b279-480430ad1900 Correlation ID: 01a08b87-d393-7943-ad90-adc393654151 Timestamp: 2026-09-10 13:35:30Z.

I will upvote once this is confirmed to work!

Answer 1

This can happen when the Azure sign-in is tied to a Microsoft Entra tenant and the account can no longer complete the tenant’s authentication requirements.

Try these steps in order:

Use a private browser session first.
- Open an InPrivate or Incognito window.
- Try signing in to the Azure portal again.
- This helps if the browser is automatically using a different cached account.
Clear browser cache and cookies if the problem continues.
- In Edge: Settings > Privacy and Services > Clear Browsing Data.
- Make sure Browsing history, Download history, Cookies, and Cached images and files are selected, then delete them.
If the issue is with the Microsoft account itself, use the Microsoft account recovery and sign-in tools.
- Account recovery: Recover your account
- Sign-in helper: Sign-in helper
- Also verify the sign-in name is correct, including the email domain such as .com vs .co.uk, and try any alternate alias or phone number on the account.
If the Azure sign-in is failing only for that Azure tenant, the likely fix is to reset MFA from another Global Administrator account in that tenant.
- In the Microsoft Entra admin center, go to Identity > Users > All users.
- Select the affected user.
- Open Authentication methods.
- Select Require re-register MFA.
- Then sign in again and register a new MFA method.
If no other Global Administrator can access the tenant, this becomes a tenant lockout scenario.
- In that case, a support request is needed to restore access.
- If sign-in to the Azure portal is blocked, use the support path for users who can’t sign in to the Azure portal.

If the account is a personal Microsoft account for general Microsoft services, use the Microsoft account help flow. If the problem is specifically Azure portal access for an old tenant association, the tenant admin or Azure support path is the relevant route.