Minecraft Realms Free Trial Issue

Question

Minecraft Realms Free Trial Issue

PizzaHutsMH 5

So I am trying to purchase realms plus on my Minecraft on my Xbox. It shows the option for a free trial, and only a free trial, but will not let me click on it. The button is not greyed out, it clicks, but just doesn’t take me anywhere. The realms core button works and takes me to a screen to set up a purchase a server, but not plus. I don’t believe I have ever had a Realms Plus free trial, but even if I did, it’s still not giving me an alternative option to just skip the free trial and purchase plus on its own. I’ve tried uninstalling the game, going through the browser, signing out and signing back in, and restarting my Xbox and none of it has worked. Any help I can get would be greatly appreciated.

ChaserSuu 0 Reputation points

2026-09-07T18:01:57.9533333+00:00

Hi I am having the same issue and was wondering if this got resolved, the moderators ideas didn't help unfortunately. I am trying to sign up for realms plus but the button just doesn't pull up a screen its like I am clicking a button that doesn't do anything. I also was able to click on realms core and that worked but for some reason only realms plus isn't doing anything. Let me know if you figured out a fix or if anyone else knows what the issue is here.

1 answer

Your answer

ChaserSuu 0 Reputation points

2026-09-07T18:01:57.9533333+00:00

Hi I am having the same issue and was wondering if this got resolved, the moderators ideas didn't help unfortunately. I am trying to sign up for realms plus but the button just doesn't pull up a screen its like I am clicking a button that doesn't do anything. I also was able to click on realms core and that worked but for some reason only realms plus isn't doing anything. Let me know if you figured out a fix or if anyone else knows what the issue is here.

Answer 1

Hi PizzaHutsMH

Based on your description, this appears to be an issue with the Realms Plus subscription flow rather than your Xbox itself. Other players have reported a similar problem where "Claim Free Trial" does nothing, while Realms Core opens normally.

A few things you can check:

Sign in to Microsoft Services & Subscriptions and see whether a Realms or Realms Plus trial/subscription is already attached to your Microsoft account. A previously claimed trial can sometimes prevent the offer from being presented correctly.
Verify that the same Microsoft account is signed into both Xbox and Minecraft.
If no subscription appears and the button still does nothing after reinstalling, restarting, and signing out/in, this may be a service-side entitlement or storefront issue that community members cannot investigate.

Since this is a public forum, no one here can access your account or subscription records. If the issue persists, please contact Minecraft Support so they can check the Realms Plus offer and entitlement on your account:

Contact Minecraft Support

If possible, include your platform (Xbox model), screenshots of the Realms Plus screen, and confirmation of what appears under Services & Subscriptions. This will help support investigate further.