Mute on Teams chat removes the Status icon

Question

Mute on Teams chat removes the Status icon

Stephen 5

When muting a person in Microsoft Teams chat, the status icon disappears and is replaced by the muted symbol. The picture or initials is also removed. Can this be fixed so that the picture/initials stay and the status plus a mute icon is displayed?

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Answer 1

Jade Ng 15,215 Microsoft External Staff Moderator

Dear Stephen,

According to your description, I understand how important it can be to quickly identify contacts at a glance, especially when profile pictures, initials, and presence indicators are part of your daily workflow in Microsoft Teams.

After reviewing the available information, I found that this behavior is currently by design. When a chat is muted, Microsoft Teams replaces the usual presence/status indicator with a mute icon to indicate that notifications for that conversation have been suppressed. At this time, there is no available setting or configuration that allows Teams to display the user's profile picture/initials and presence status alongside the mute indicator.

I appreciate that this may not be the experience you were expecting, and I understand how the loss of these visual identifiers can make it more difficult to distinguish conversations quickly.

In this case, I encourage you to submit feedback directly through Teams by selecting Settings and more (...) > Feedback > Suggest a feature. Feedback submitted through this channel is reviewed by the Teams product team and helps influence future product enhancements.

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Your feedback has been duly noted and is highly valued, as it provides with essential insights to continue improving and refining the products and services in the future.

Please notice and accept my apologies that as moderators in the community, we are not supported for the product design and have limited resources for the advanced info for Microsoft products. To help you send your feedback and requirement to the related development team, we have redirected you to the correct path.

Thank you for your understanding. Please let me know if you have any additional questions or if there is anything else I can assist you with.

Stephen 5 Reputation points

2026-09-04T02:37:25.66+00:00

Done but that is a design flaw and not a feature. They have not thought about it from a user's point of view. What if that person saw your screen and didn't know. That would be super uncomfortable telling them you don't like there communication style.
Jade Ng 15,215 Reputation points Microsoft External Staff Moderator

2026-09-04T04:04:35.88+00:00

Dear Stephen,

Thank you for sharing your perspective. I completely understand your concern, and I can see why this behavior may feel uncomfortable in certain situations.

Your point is valid that the mute indicator can be interpreted differently from a user's intent. Many users mute chats simply to manage notifications, stay focused, or organize their workflow, rather than because they dislike communicating with a particular person. However, the current Teams interface does not provide additional context and instead displays a dedicated mute symbol for the conversation.

If you have already submitted feedback, please feel free to share the feedback link here. This would allow me and other community members to review it and, if we find it relevant, add our support through votes or comments. Ideas that receive greater visibility and engagement from the community are often more likely to attract attention from the product team and be considered for future improvements.

Thank you again for taking the time to raise this concern and share your experience.
Stephen 5 Reputation points

2026-09-04T06:17:38.76+00:00

Actually sorry I was wrong, it is a bug because the iOS app has been built as expected. The mute icon is on the right-hand side of the chat and the status icon is not affected. How do we raise this to be fixed as a bug on the Windows app?
Jade Ng 15,215 Reputation points Microsoft External Staff Moderator

2026-09-04T06:26:10.07+00:00

Dear Stephen,

Thank you for sharing this additional detail.

I have noticed the same behavior on iOS, where a muted chat continues to display the user's profile picture and presence status while showing the mute indicator separately. In contrast, the Windows client appears to handle the visual indicators differently.

I've documented your observation and have also reported the behavior from my side so it can be tracked as customer feedback.

While I cannot guarantee the outcome, the Teams product team regularly reviews customer feedback and reported issues when evaluating potential improvements and fixes. The more detailed information they receive, the easier it is to assess the impact and determine whether a change is warranted.

I truly appreciate your patience during this time and thank you for bearing with me.