Can't Click to Microsoft Teams and Groups Details

Question

Can't Click to Microsoft Teams and Groups Details

IT Support 426

Dear Microsoft Supporter,

We are unable to click on the Members section to view the details of our Microsoft Teams groups.

I need to remove most of the members from our Teams groups, but when I click on Members, the details page disappears and I cannot view or manage the member list. I would like to attach the error screenshot also.

Could you please check and advise how we can resolve this issue?

Best Regards,
Itsupport

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Answer 2

JeseminQH 350 Independent Advisor

Hi @IT Support

Regarding your issue, may I kindly ask a few questions so I can understand your issue better:

Could you please confirm whether you access Microsoft Teams using a personal Microsoft account typically managed at account.microsoft.com, or a work or school account provided by an organization, typically managed at myaccount.microsoft.com?
Would you mind letting me know whether your account is assigned the Owner role for the affected teams? Only team owners can remove members through the Teams application. For more details, please refer to: Remove someone from a team in Microsoft Teams
Have you tried signing in to Teams on the web and removing the members from More options (...) > Manage team > Members?
If the issue occurs only in the Teams desktop application, please try clearing the Teams cache and restarting the application. For more details, please refer to: Clear the Teams client cache

Feel free to try the troubleshooting steps at your convenience and let me know how it goes. I look forward to hearing from you.

Zafer Sunger 5 Reputation points

2026-09-02T17:46:07.63+00:00

We have the same issue since 01.09.26. When click membership tab on the group page, page disappears immediately
JeseminQH 350 Reputation points Independent Advisor

2026-09-03T03:02:52.9966667+00:00

Hi @IT Support,

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.
JeseminQH 350 Reputation points Independent Advisor

2026-09-03T03:09:20.0233333+00:00
Hi @Zafer Sunger,

As an additional troubleshooting step, try clearing the website’s stored data in Microsoft Edge:

Open the affected website in Microsoft Edge.

Press F12 to open Developer Tools.

Select the Application tab. If the tab is not visible, select the plus (+) icon and choose Application.

From the left-hand pane, select Storage.

Leave the available storage options selected, as shown in the screenshot, and click Clear selected.

Close Developer Tools, refresh the website, and sign in again to see whether the issue persists.

Hopefully, these steps will help resolve your issue effectively.
IT Support 426 Reputation points

2026-09-03T03:23:28.1366667+00:00

Hi @JeseminQH ,
We are still experiencing the same issue, and it is also not working in the browser version and we checked with most of the browser and it's not working.

As per your question, I am the Global Administrator of our organization’s account. I was able to remove members from inactive group channels until 25 August 2026.

However, starting from the following day, when I access the Members section of a group/channel as usual, the page immediately exits or disappears, and I am unable to click or perform any actions.

We are still experiencing this issue as of today.

Could you please investigate this issue and advise us on how to resolve it? Your assistance would be greatly appreciated.

Thank you for your support and cooperation.
JeseminQH 350 Reputation points Independent Advisor

2026-09-04T05:31:38.5633333+00:00

Hi @IT Support,

Thank you for sharing more details. Since you are unable to manage the members through both Teams for the web and the Teams desktop application, try removing them through the Microsoft 365 admin center as a temporary workaround:

Teams & groups > Active teams & groups > select the affected team > Membership > Members > select the member > Remove as member

Administrators can manage Microsoft 365 group membership from the Active teams & groups section of the admin center. Add or remove members from Microsoft 365 groups - Microsoft 365 admin

Because the same behavior occurs in both Teams for the web and the desktop application and began on August 26, 2026, further investigation may be necessary. If the issue continues after using the Microsoft 365 admin center as a workaround, consider collecting the Teams diagnostic logs and submitting a support request through the admin center.

A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.

For more details, please refer to: Get support - Microsoft 365 admin

For details on how to collect Teams logs please refer to: Collect log files for monitoring and troubleshooting in Teams - Microsoft Teams

Before submitting the ticket, make sure the Support Assistant is turned Off as several customers have reported that when the Support Assistant is enabled, the Contact Support option may not appear.

As shown in the screenshot, simply switch Support Assistant > Off, then enter your issue description. Once disabled, the Contact Support button should appear, allowing you to submit the ticket normally.

I apologize for redirecting you to Microsoft Support. As a fellow community user, I do not have access to the diagnostic tools or tenant-level information needed to investigate why the Members page closes unexpectedly. Microsoft Support can review the relevant Teams logs and tenant information to investigate the issue further.