Unable to renew "Error Sorry, this renewal is not accessible at this time" -> Expiring in 4 days.

Suranjit Paul 0 Reputation points
2026-09-02T01:45:28.5+00:00

AZ-500 certification is expiring in December 2026.

This certification has been retired on 31st August.

I am eligible to renew till 5th September, however, everytime I access the renewal page, it shows me following error:

ERROR: Sorry, this renewal is not accessible at this time

How can I renew by 5th September?

Thank you.

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  1. AI answer

    2026-09-02T01:45:41.2266667+00:00

    A retired certification cannot be renewed after the certification retires. Microsoft states that if a certification retirement date precedes the certification expiration date, renewal must be completed before certification retirement. It also states that if a certification is retired, there is no option to renew after the certification retires.

    That matches the behavior of the “Sorry, this renewal is not accessible at this time” message for retired certifications. In a similar case, the moderator guidance was: You cannot renew a retired certification.

    If the certification was already retired on 31 August, renewal by 5 September is no longer available, even if the profile still shows a later expiration or a prior renewal window.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Julian Sharp 42,721 Reputation points
    2026-09-02T08:09:30.25+00:00

    As the exam and certification retired on August 31st, it is no longer possible to renew the certification.

    Retired certifications cannot be renewed.

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