Windows Update today. All folders now have no data.

Sandy Frantz 0 Reputation points
2026-09-01T23:07:07.62+00:00

Windows 11 update today Version 25H2, KB5122385. All file folders have no data inside the file folder. Uninstalled update, no improvement. Do not have a profile issue. Only one profile shown that is correct.

Windows for home | Windows 11 | Windows update
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  1. Hendrix-V 18,515 Reputation points Microsoft External Staff Moderator
    2026-09-02T06:49:39.31+00:00

    Hi Sandy Frantz,

    Based on the information provided, it appears the folders are still present, but their contents are no longer visible after installing Windows 11 Version 25H2 (KB5122385). Since uninstalling the update did not change the behavior, the issue may be related to file locations, synchronization, or how Windows is displaying the data rather than the update installation itself.

    A few quick checks that may help identify where the files are:

    1, Open File Explorer and use the search box to look for a file name you know existed before the update.

    2, Check if your files are available in: C:\Users\<YourUserName>\Desktop

    • Documents
    • Pictures
    • OneDrive folders (if you use OneDrive)

    3, Open This PC and verify that any secondary drives are still present and using the expected drive letters.

    4, Run Windows Security > Device performance & health and check for any storage-related warnings.

    5, If the files are still missing, open Command Prompt as Administrator and run: chkdsk C: /scan to check for file system issues.

    If you can confirm whether the folders appear empty everywhere or only in specific locations such as Documents, Desktop, or an external drive, that will help narrow down the cause and identify the most appropriate next step.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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