override or delete usb passkey

If the prompt just started and no USB security key was ever set up, use these checks based on where the passkey is being requested:

1. Try Sign in another way on the sign-in screen.
   • If shown, select it and use another available verification method.
   • If the message says “We couldn't use your device to verify your identity”, use one of the offered alternatives, then remove any invalid passkeys later.
2. If this is a Microsoft account passkey that is no longer valid:
   • Sign in with an alternative method.
   • Then review the passkeys saved for the account and remove any that no longer apply.
   • For a personal Microsoft account, passkeys are managed in Advanced Security Options.
   • For a work or school account, passkeys are managed in Security info.
3. If the passkey was saved locally on Windows:
   • Open Settings on the Windows device.
   • Go to Accounts > Passkeys.
   • Review saved passkeys and select Delete passkey next to any entry that should not be there.
   • In Accounts > Passkeys > Advanced options, check whether Save passkeys to this Windows device is enabled.
4. If the passkey is stored in a synced credential manager:
   • Passkeys can also be stored in providers such as Microsoft Password Manager, Google Password Manager, or Apple iCloud Keychain.
   • Remove the unwanted passkey from the provider where it is saved.
5. If the prompt appears only in the browser when signing into websites:
   • In Microsoft Edge, open edge://wallet/settings#settings-passwords-section.
   • Under View and autofill passwords and passkeys, choose Fill website password and sign in automatically, or suggest available passkeys.
   • In Chrome, open chrome://password-manager/settings.
   • Disable Use Windows Hello when filling passwords.
6. If a new device was recently added or replaced:
   • Old passkeys may no longer work.
   • Set up a new passkey first if needed, then delete old passkeys that no longer apply.

If the sign-in page shows “This passkey can no longer be used”, the fix is to create a new passkey and delete the old one from both the account and the place where it was saved.

• Troubleshoot signing in with a passkey
• Manage your saved passkeys
• Windows Security "Making Sure It's You": how to stop pop-up - Microsoft Q&A
• Security - Microsoft Q&A