I have a Cap-lock alert that appears on my screen and I dont know how to remove it.

Hi. I'm David, and I'm happy to help you.

This alert on Acer devices usually comes from Acer's pre-installed software called Acer Quick Access (or Quick Access Service), which is why Windows settings do not control it.

1 = You can disable the Acer Service as instructed below:

1. Press "Windows + R", type services.msc, and press Enter;
2. Find "Acer Quick Access", "Acer System Agent Service", "Quick Access Service", or "QASvc" in the list;
3. Right-click the service and select "Properties";
4. Change the "Startup type" to "Disabled";
5. Click "Stop" under "Service status", then click "OK".

This should stop that alert immediately.

2 = You may need to turn it off in Startup settings in Task Manager:

1. Press "Ctrl + Shift + Esc" to open Task Manager;
2. Select "Startup apps" from the left menu;
3. Locate "Acer Quick Access", "QAAdmin", or "QASvc";
4. Right-click the item and select "Disable";
5. Restart (not shutdown) the laptop.

3 = Alternatively, you can uninstall Acer Quick Access:

1. Press "Windows + I" to open "Settings", then select "Apps > Installed apps";
2. Search for "Acer Quick Access" or "Quick Access Service";
3. Click the three dots next to the entry and click "Uninstall".

Note: Service names can vary slightly depending on the exact model year. If you cannot find these specific names, let me know or share a screenshot of your running services so I can help you identify the right one.

Feel free to ask any questions you may have.