BUG BUYING MINECRAFT PASS

Hello eduard de haro aznar

Thank you for reaching out, I understand that it must be very frustration when you're unable to purchase the Minecraft Marketplace Pass right now. Please try these steps:

1. Refresh Minecraft:

• Log out of your account then login again then please try purchase the pass again

2. Reinstall Minecraft:

• Go to Control Panel > Uninstall a program > Uninstall Minecraft then download again in the Microsoft store or go to Windows settings > Apps > Installed apps > Remove Minecraft

3. Please also try to connect your device with different Wi-fi or mobile network since this could be due to a network connection error, and please try to refresh your network by:

• Open Command prompt then Run as administrator then run these commands one by one and restart your device once the command done executing:
  • ipconfig /release
  • ipconfig /flushdns
  • ipconfig /renew
  • netsh winsock reset
  • netsh int ip reset

In case if the issue still persists, please reach out to Minecraft support directly since this is a user-to-user forum and we do not have any access directly to Minecraft of make any changes nor access to its billing system, only Minecraft team can help with the appropriate tools for that request.

Thank you for your understanding.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.