I can't instal Windows 11 version 25h2 and Update for Office 2003 (kb907417) download error Ox80096004

Ron Sheridan 0 Reputation points
2026-09-01T14:18:18.6666667+00:00

I have a 64 bit version of Microsoft 365 and Office

Windows for home | Windows 11 | Windows update
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  1. Carl-L 21,320 Reputation points Microsoft External Staff Moderator
    2026-09-02T07:28:58.1366667+00:00

    Hello Ron Sheridan,

    Welcome to Microsoft Q&A forum.

    May I know if the AI assistant suggestion helps you? Please let me know the results.

    If the update is the only one you are having issue with, can you please search the KB number in the Microsoft Update Catalog and install it manually?

    I'm waiting for your reply.

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  2. AI answer

    2026-09-01T14:18:41.8666667+00:00

    For Windows 11 version 25H2, the supported self-service path in the provided guidance is to do an in-place upgrade using the Windows 11 ISO:

    1. Download the Windows 11 ISO from the Microsoft software download page.
    2. Make sure the ISO language matches the current Windows UI language.
    3. Before starting setup:
      • Disconnect from the Internet.
      • Disconnect external devices except mouse and keyboard.
      • Temporarily disable third-party antivirus.
    4. In File Explorer, double-click the ISO, then run Setup.exe.
    5. Choose the option to keep files and apps.

    A repair installation through Settings > System > Recovery under Fix problems using Windows Update > Reinstall now is also listed in the provided guidance for update-install failures.

    For the Office install/update issue, the provided documentation only supports this specific fix:

    • If a 32-bit Office product is already installed and trying to install 64-bit Microsoft 365 or Office, or the reverse, the install fails because 32-bit and 64-bit Office products cannot be mixed.
    • To switch bit versions, the required order is:
      1. Uninstall the Office version or standalone Office app not wanted.
      2. Install the required 32-bit or 64-bit version.

    Additional supported Office install troubleshooting from the provided guidance:

    1. Restart the device and try the Office install again.
    2. If installation still fails, use the offline installer for Microsoft 365.
    3. If antivirus or firewall may be interfering, temporarily disable them during installation, then turn them back on after setup. This reduces protection temporarily.
    4. If installing on a work or school network, try installing from a less restricted home network.

    The provided context does not contain a supported fix for Office 2003 update KB907417 error 0x80096004 specifically.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

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