Microsoft for Startups verification failed – Get Program Support option missing

I am enrolled in Microsoft for Startups and currently have the $1,000 Azure credit offer.

I completed business verification to unlock the next credit milestone, but the portal now displays:

“We couldn’t verify your startup.”

No reason for the rejection is provided, and there is no option to upload supporting documentation or request another review.

My Microsoft for Startups page also does not contain the documented Your Microsoft Team → Get program support option. I checked Azure Help + Support as well, but Microsoft for Startups is not available in the service selector.

My startup is RemotaHealth.AI, LDA, a registered private company in Portugal. I have the supporting registration documentation and Legal Identity number. The company develops and owns software products and is not a consultancy or agency.

Could a Microsoft moderator please help escalate this to 'Microsoft for Startups Program' - Support / Verification for manual review and advise how I can securely provide my business documents?

I can provide my Azure subscription ID, account information, Company registration document, and screenshots privately if required.