Minecraft Realm subscription

Question

Minecraft Realm subscription

amirsakkal-0502 0

I have been trying for two days to subscribe to the free trial of Realms on minecraft Bedrock. When I try to subscribe and put my card details, i get prompted to approve the transaction on my phone via the banking app. I approve the transaction which then tells me I may now close the phone as the transaction is approved. When I look at minecraft its still loading and saying "waiting for approval" I, waited and waited and waited and nothing happens. I tried a different card as well, same issue. When I go online and try to subscribe online via the website, it launches the minecraft launcher and then the Minecraft Opens up. I don't believe you can subscribe from the web browser. Also, I have contacted my bank and asked them about the issue. They are saying the card is unlocked and they haven't seen any issues with this transaction and that the issue lies with Minecraft.

FYI im trying to subscribe to the Realms plus on Bedrock. My credit card is a Debit card. Never had issues with other similar transactions before.

I have contacted Minecraft and the bank but they told me the issue isn't with them. Minecraft told me to contact microsoft.

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2 answers

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Answer 1

Hello amirsakkal-0502,

Welcome to Microsoft Q&A forum.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. In this case, please contact Microsoft Support for more information about your transaction.

Type Live chat in the search box.
Now click Get help, and Select Contact Support or Sign in to contact support below.
Go to the Products and services tab, and choose Other products
On the Category tab, choose Billing and Account Profile questions
Go to Confirm.
You can now choose the option of Chat with a support agent on your web browser.

Thank you for your understanding.

Answer 2

It sounds like the bank authorization is completing successfully, but Minecraft is not receiving the confirmation from the payment process. Since you have already tried multiple cards and your bank confirmed there is no issue on their side, contacting Microsoft Support under Billing and Account Profile seems like the right next step.

You could also try signing out and back into the Microsoft account, checking that your payment method and account region are correct, and restarting Minecraft before attempting the trial again. Hopefully Microsoft Support can identify the pending transaction or subscription issue from their side.