having trouble on minecraft launcher, its stuck on "sign in with microsoft" and "sign up"

Luis Reyes 0 Reputation points
2026-09-01T07:00:21.63+00:00

every time I launch the Minecraft launcher and try to click on sign in. it won't load and sits on the same screen forever. been happening for a few days.

Windows for home | Windows 10 | Gaming
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  1. AI answer

    2026-09-01T07:00:37.07+00:00

    Try these checks in order:

    1. Confirm whether the Microsoft account works outside the launcher. Sign in in a browser first. If the account cannot sign in there either, use the Microsoft account Sign-in Helper.
    2. Make sure the same Microsoft account is being used everywhere the launcher depends on. Check that Minecraft Launcher, Microsoft Store, and Xbox app are all signed in with the same Microsoft account. A mismatch between these apps is a common cause of launcher sign-in failures.
    3. Repair or reset the Minecraft Launcher. On Windows, open Settings > Apps > Installed apps > Minecraft Launcher > Advanced options > Repair. If Repair does not help, use Reset.
    4. Restart the PC. Restarting can clear temporary sign-in issues.
    5. If Windows sign-in problems also appear on the PC, try Safe Mode with Networking. From the sign-in screen, hold Shift while selecting Power > Restart, then go to Troubleshoot > Advanced options > Startup Settings > Restart, and select 5 or press F5 for Safe Mode with Networking. If sign-in works there, the issue is likely not caused by basic drivers or default settings.
    6. If the problem happens only with one Windows user profile on that laptop, test with a new local Windows account. Go to Settings > Accounts > Other users > Add account > I don’t have this person’s sign-in info > Add a user without a Microsoft account. Sign in to that new Windows account, then open Microsoft Store or Minecraft Launcher and try the Microsoft sign-in again. If it works there, the original Windows profile is likely corrupted.

    If the Microsoft account itself is not recognized anymore, or shows account-not-found errors, use the Sign-in Helper tool.

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  2. Kai-H 26,135 Reputation points Microsoft External Staff Moderator
    2026-09-02T09:26:58.2133333+00:00

    Hi, Luis Reyes

    This usually points to a problem with the Windows gaming sign-in components rather than the Minecraft account itself.

    Here are some suggestions you can try:

    Open the Xbox app, select your profile picture, then choose Support > Gaming Services Repair Tool > Start Troubleshooting. This checks and updates the services used by the launcher for authentication. Gaming Services Repair Tool for PC

    Make sure the Microsoft Account Sign-in Assistant is running. Press Windows key + R, enter services.msc, and press Enter. Find Microsoft Account Sign-in Assistant, open it, set Startup type to Manual, then select Start.

    Test from a different internet connection, such as a phone hotspot. Also temporarily turn off any VPN or proxy. A blocked Microsoft authentication connection can prevent the sign-in window from appearing.

    Open Credential Manager from Control Panel, choose Windows Credentials, and remove old entries beginning with Xbl, Xbox, or MicrosoftAccount. Reopen the launcher and sign in again. This clears outdated sign-in tokens.

    Before making further changes, also check the Xbox status page for an active account or sign-in outage.

    Thank you for your patience in reading, I hope this information has been helpful to you. 

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