Not allowed to sign in to chat although I have a hotmail account ,

Jim Stephens 0 Reputation points
2026-09-01T00:17:40.06+00:00

having trouble signing into Chat although I have a Hotmail account and have been using chat, at time today it sends me to sign in but at sign they show I have an account but still can't open chat

Microsoft Edge | Profile, sync, and sign in | Windows 11
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  1. Manoel Barros 21,645 Reputation points Independent Advisor
    2026-09-01T01:16:12.01+00:00

    Hi!

    Is the chat you're referring to Copilot or the live Support chat?

    Have you tried using a different browser, such as Firefox or Chrome?

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