Outlook email fails to open

Alta Krisch 20 Reputation points
2026-08-31T23:36:24.3266667+00:00

System message = Something went wrong

These details follow:

UTC Date: 2026-08-31T23:25:34.884Z

Client Id: 073FF37A61014BB4832211B9299873B0

Session Id: 35ee5c61-4d9a-417d-9dfd-b1e28b971a3e

Client Version: 20260821009.09

BootResult: fail

Back Filled Errors: None

err: Error: 500

esrc: StartupData

et: ServerError

estack: Error: 500

at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:806)

at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:192520

st: 500

efe: CH0P223CA0002

reqid: 464c9a64-6294-73df-b64d-b294234d47b6

cv: 5cfKNXBWzJyIP42OVpDWZB.3.1.1

Outlook | Web | Outlook.com | Email
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Answer accepted by question author
Gérard Oomens 131.2K Reputation points Volunteer Moderator
2026-08-31T23:39:10.23+00:00

There is something wrong with the mailserver. (For outlook.com accounts also.)

https://status.cloud.microsoft/

Exchange Online:

-Users may be unable to connect to, or experience degraded functionality, with Exchange Online. All connection methods are affected.

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  1. Gérard Oomens 131.2K Reputation points Volunteer Moderator
    2026-08-31T23:46:56.6766667+00:00

    I have no idea, check the status page for updates:

    https://status.cloud.microsoft/

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  2. christopher yohman 0 Reputation points
    2026-08-31T23:40:28.55+00:00

    any update, or timeline for resolution?

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