Outlook App will not sync with server and Outlook.live.com does not load

David Preiser 20 Reputation points
2026-08-31T18:33:41.9433333+00:00

Hello,

My Outlook app stopped syncing with the server just after 11am this morning. Outlook.live.com will not load after login on any browser or any device, including phone using only data plan. Account profile repair option in Outlook is greyed out. I cannot send or receive email on any device on any network. No repair advice from this site or elsewhere works.

Outlook | Web | Outlook.com | Email
0 comments No comments

Answer accepted by question author
EmilyS_726 27,560 Reputation points Volunteer Moderator
2026-08-31T18:45:55.59+00:00

Hello

I think there's something going on Microsoft's end right now. I am seeing many people reporting this issue on their service status page. However, there's an active service incident report on the commercial side. It can be related.

Exchange Online outage tweet

Was this answer helpful?

3 people found this answer helpful.

0 additional answers

Sort by: Most helpful

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.