I can't access my email currently

Question

I can't access my email currently

Dan Sheill 60

I keep getting an error on my desktop to "Refresh the application," which does not work. Additionally, the app on my mobile device is not receiving messages, as I attempted to email myself. Thanks.

Syed Ali Asim 5

i got the same issue since morning. still not resolved. showing refresh page with following error.

UTC Date: 2026-08-31T18:01:24.564Z
Client Id: 16D79D5AC3AC46AC8AC830FBB2367AD4
Session Id: 0b0e6410-34ca-4057-9eed-9c8cdee2d594
Client Version: 20260821009.09
BootResult: fail
Back Filled Errors: None
err: Error: 500
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:806)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:192520
st: 500
efe: LO3P265CA0014
reqid: cce28742-9b80-8c14-ee29-7ff6a5c577ce
cv: HiL4WLth2gH5CWhX5ORSTN.3.1.1

Radster 0 Reputation points

2026-08-31T22:34:32.7966667+00:00

Aside from the one mentioned above where I can't access my email, I can't access my Notebooks as well from OneNote from the same Outlook account. Funny thing is my other outlook account is working fine with no error.

Answer accepted by question author

Jonathan Deives 80,855 Independent Advisor

Other users are reporting the same issue, which could be a server-side error. There is currently an Exchange error, and multiple users are also reporting Outlook outages.
https://status.cloud.microsoft/

https://x.com/MSFT365Status/status/2094455556454920701
The link above is not an official Microsoft site; however, it is related to the post on the official X page reporting the outage.

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Your answer

Syed Ali Asim 5 Reputation points

2026-08-31T18:12:05.56+00:00

i got the same issue since morning. still not resolved. showing refresh page with following error.

UTC Date: 2026-08-31T18:01:24.564Z Client Id: 16D79D5AC3AC46AC8AC830FBB2367AD4 Session Id: 0b0e6410-34ca-4057-9eed-9c8cdee2d594 Client Version: 20260821009.09 BootResult: fail Back Filled Errors: None err: Error: 500 esrc: StartupData et: ServerError estack: Error: 500 at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:806) at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:192520 st: 500 efe: LO3P265CA0014 reqid: cce28742-9b80-8c14-ee29-7ff6a5c577ce cv: HiL4WLth2gH5CWhX5ORSTN.3.1.1
Radster 0 Reputation points

2026-08-31T22:34:32.7966667+00:00

Aside from the one mentioned above where I can't access my email, I can't access my Notebooks as well from OneNote from the same Outlook account. Funny thing is my other outlook account is working fine with no error.

Answer 1

For Outlook.com, this combination of symptoms can be caused by either a service issue or an account/device sync problem.

Check whether Outlook.com is currently having an outage. When access fails on desktop and mobile at the same time, a service issue is a common cause.
Check whether Microsoft cloud storage is full. If storage is full, Outlook.com cannot send or receive email, and messages sent during that time can bounce back to the sender and are unrecoverable.
If the account password was changed recently, update it on the affected devices. Outlook.com can also temporarily block the account after unusual sign-in activity.
If the mobile app is the Outlook mobile app, try a local reset:
- Open Outlook > Settings > select the email account > Reset Account.
- If that does not help, delete and re-add the account from the device.
If only one mobile device is failing to sync, remove the device partnership and recreate it:
- In Outlook.com, go to Settings > General > Mobile devices.
- Select the device and delete the device partnership.
- Select Save.
- Power off the mobile device completely, restart it, and sync the mailbox again.
In Outlook.com on the web, also check for mailbox conditions that can hide mail:
- Other tab
- Junk Email settings and folder
- Filter > Sort > Date
- Email forwarding
- Email rules

If the problem is happening across browser, desktop, and mobile at the same time, the strongest match is a current Outlook service issue or an account-level problem rather than a single app issue.