Can I trade in my Surface Book 2-in-1 Laptop

2026-08-31T15:30:11.2966667+00:00

My Surface Book 2-in-1 Laptop will not power up. Someone, (Dell Technician) told me the Harddrive is bad. He said that it cannot be replaced. So I want to know if I can trade it in for another Surface Book. How much would you give me for it. It is a Intel Core i5-6300U 2.4GHz, 8GB RAM,512GB SSD, 13.5a{ Pixel Sense 3000x2000 Touch, HD Graphics 520, WiFi, BT, 2x USB 3.0, Win 10 Pro-64-bit, Refurbished-KKY-000. I have the Pen, Charger and Plug-in Adaptor.

Surface | Surface Book | Performance and maintenance
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  1. S.Sengupta 32,351 Reputation points MVP Volunteer Moderator
    2026-09-01T00:36:29.2733333+00:00

    Yes, you can try to trade in the Surface Book, but there is an important problem in your case.

    Your machine appears to be a Surface Book (1st generation), 13.5-inch, Core i5-6300U, 8 GB RAM, 512 GB SSD. Because it does not power on, Microsoft's current trade-in requirements are a major obstacle: the device must power on, hold a charge, and be fully functional.

    Microsoft Reference:

    How to trade in a device

    As the device is completely non-working — I would not expect Microsoft to offer a normal trade-in value. Their trade-in partner may reject it and either return it or recycle it.

    Also, Microsoft's current online trade-in program is specifically described as being available through the Microsoft Store in the US/Canada, so availability depends on where you are purchasing from.

    A Surface Book 1 does not have a conventional removable 2.5-inch hard drive. The SSD is soldered/otherwise integrated into the Surface Book's internal hardware, so replacing it is considerably more complicated than replacing a normal laptop drive.

    However, a Surface Book that won't power on should not automatically be diagnosed as a bad SSD. A dead battery, charging/power circuitry, motherboard problem, or other hardware fault can also cause a no-power condition.

    You may sell it privately or to a refurbisher, even though Microsoft's standard trade-in program may reject a non-working unit.

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