Windows 11 black screen after logging in.

Question

Windows 11 black screen after logging in.

BRIAN DEMPSEY 0

I'm getting this issue since the weekend. I get the regular Windows splash screen login, put in my passkey and just get a black screen. Mouse and keyboard still work fine. There's been no windows updates ran since last week.

Tried a Recovery by holding down the Shift key and rebooting into the Recovery screen. Ran the Point in time restore but that didn't work.

I've ran Event Viewer which is flagging up Event 1000 Application Crashing Events linked to Explore

Faulting module name is listed as iqd10um64xe.DLL version 32.0.101.6129 which doesn't mean much to me but someone more technical might know.

Update - tried the recovery via a USB key, booted ok but would only let me do a clean install and not a recovery. Over to the tech experts...

Rgds,

Brian

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2 answers

Your answer

Answer 1

igd10iumd64.dll is a part of the Intel graphics driver installation.

1

You indicate you are able to get into the recovery environment, did you try these options to get Windows to boot up to a stable environment?

A

If there is an option to uninstall the latest update, that may be the best option.

B

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

C

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 5 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and uninstall the Intel Graphics drivers.

Reboot to see if Windows will start normally

D

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

.

2

If all options in the recovery Environment are failing, you indicate you cannot reinstall Windows using a bootable USB.

Please provide full details on what happens and the exact sequence you see before that fails.

Answer 2

Since Event Viewer is showing Event ID 1000 tied to explorer.exe, the supported next path is to treat this as a post-sign-in black screen caused by Explorer or the user shell failing.

Try these steps in order:

Reset the graphics driver first Press Windows + Ctrl + Shift + B. If the issue is only a stalled display driver, the screen should flicker or recover.
Open Task Manager from the black screen Press Ctrl + Alt + Del and select Task Manager. If Task Manager opens, go to the Details tab and check whether explorer.exe and userinit.exe are running.
Verify the shell registry value Since the desktop is not loading, check that Windows is still configured to start Explorer as the shell. Warning: Registry changes are risky. Back up the registry before modifying it.
- Press Windows + R, type regedit, press Enter.
- Go to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
- In the right pane, confirm Shell is set to: explorer.exe
- Also check the Permissions on that key and make sure they match a working device.
Use a clean boot to isolate a startup app or service If the shell value is correct, the next supported step is a clean boot to determine whether a startup application or service is causing Explorer to fail after sign-in.
Capture a dump of explorer.exe if Task Manager is available Because Event 1000 already points to Explorer crashing, collecting a dump is the most direct way to confirm what module is causing it.
- Press Ctrl + Alt + Del > Task Manager.
- On the Details tab, confirm explorer.exe is present.
- Download ProcDump and extract it to a folder such as C:\Tools\.
- Open an elevated Command Prompt in that folder.
- Run:
```
     procdump -ma explorer.exe explorer.dmp
```
- If userinit.exe is also involved, run:
```
     procdump -ma userinit.exe userinit.dmp
```
If explorer.exe is not running, capture an exit dump instead In an elevated Command Prompt from the ProcDump folder, run:
```
   Procdump -e 1 -x C:\Temp explorer.exe
```
Then reproduce the black screen and check for a dump in C:\Temp.
If Explorer is hanging rather than exiting, enable WER dumps Since Event 1000 is being logged, Windows Error Reporting can be configured to save dumps when Explorer or Userinit stops responding. Warning: This requires registry edits.
- Create a folder such as C:\dumps
- Open regedit
- Go to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
- If that key does not exist, create it.
- Create these values:
  - DumpCount = 10 (REG_DWORD)
  - DumpType = 2 (REG_DWORD)
  - DumpFolder = C:\dumps (REG_EXPAND_SZ)
- Restart and reproduce the issue.

The DLL name reported in the crash is a graphics component, so the combination of a black screen after sign-in plus an Explorer crash makes the graphics driver path especially relevant. The supported actions in the documentation are to reset the graphics driver, verify the shell configuration, isolate startup software with a clean boot, and capture Explorer/Userinit dumps for analysis.