error in One note. no copilot too.. No display in recent pages too.

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error in One note. no copilot too.. No display in recent pages too.

wee boon ng 0

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Message: Access denied for the resource.

Tag: 9hehw

Code: 0

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3 answers

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Answer 1

Lucus-V 12,535 Microsoft External Staff Moderator

Hi wee boon ng,

Please note that our Microsoft Q&A forum is a public platform, and we will modify your response/ question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

To help narrow down the cause, could you please let us know:

Does the issue occur in both the OneNote desktop app and OneNote for the web?
Is the issue affecting only this device or multiple devices?
When did you first notice the problem?
Are you able to open and sync your notebooks normally despite the missing Copilot and Recent Pages?

Based on the symptoms you described, where Copilot is unavailable, Recent Pages are not displaying, and OneNote shows an "Access denied for the resource" message, this could be related to a temporary service-side issue rather than a problem with your notebooks or application installation.

In the meantime, please try signing out of OneNote, restarting the application, and signing back in. If the issue started recently, it may be worth waiting 24 to 48 hours and checking again, as temporary backend service or provisioning issues can sometimes resolve automatically without any action from the user.

We look forward to your update.

Lucus-V 12,535 Reputation points Microsoft External Staff Moderator

2026-09-03T15:28:56.3566667+00:00

Hi wee boon ng,

I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss?
wee boon ng 0 Reputation points

2026-09-08T07:19:06.5533333+00:00

Thanks. Appreciate the effort in solving the issue of Notes not showing on "Recent page ". However, I discovered i need to sign in every now and then on my s24Ultra for the notes to be uploaded. I did not log out after each session for my phone. Appreciate if the team can look into this. Thank you.
Lucus-V 12,535 Reputation points Microsoft External Staff Moderator

2026-09-08T15:33:00.9566667+00:00
Hi wee boon ng,

It is helpful to know that signing in again on your Samsung S24 Ultra allows the notes to upload and sync. This behavior suggests that the OneNote app may be losing its authentication session or access token unexpectedly, causing syncing and related cloud-connected features to stop working until you sign in again.

To help narrow this down further, could you let us know:

How frequently are you being prompted to sign in again?

Are you seeing any error messages when synchronization stops?

Does the issue occur only on your Samsung S24 Ultra, or do you notice similar behavior on other devices?

In the meantime, please ensure that:

OneNote is excluded from any battery optimization or app sleep settings on the device.

The app is updated to the latest version available from the Google Play Store.

The device software is fully up to date.

Since the issue appears to be related to maintaining the sign-in session on the mobile app, we would appreciate any additional details you can provide. This information will help determine whether this is an app-specific issue, an authentication-related problem, or a broader service behavior that needs further investigation.

Thank you for your patience and cooperation.

Answer 2

Jaroslav Jindřich 0 Microsoft Employee

I have same problem on mobile version

Lucus-V 12,535 Reputation points Microsoft External Staff Moderator

2026-09-03T15:29:37.89+00:00

Hi Jaroslav Jindřich,

This might be the temporary server-side issue, please wait for 24-48h then try again.

Answer 3

wee boon ng 0

Re sign in happen a few time per day. No error message. This also happen to my excel ie have to sign in every now and then. Thanks.

Lucus-V 12,535 Reputation points Microsoft External Staff Moderator

2026-09-09T15:41:37.52+00:00
Hi wee boon ng,

Since you're being required to sign in multiple times per day and you've noticed the same behavior in both OneNote and Excel, this points less toward a OneNote-specific issue and more toward an authentication or account session issue on the device.

To help narrow this down further, could you confirm:

Are you using a personal Microsoft account or a work/school account?

Do you have any security, battery optimization, app cleaning, or device management apps installed that might be clearing app data in the background?

Does the sign-in prompt occur after the device restarts, or does it happen even while the device remains powered on?

Given that the issue affects multiple Microsoft 365 apps on the same device and no error message is displayed, it may be related to how the authentication session is being maintained on the phone rather than an issue with a specific application.

We appreciate you bringing this to our attention, and the additional details above will help us better understand whether the behavior is related to the device, account authentication, or the mobile app environment.