could you please provide MSDS and UN38.3 report for surface pro model:1866?

Maxine Cui 0 Reputation points
2026-08-31T06:39:14.0166667+00:00

we need to import several surface pro (model:1866) from Taiwan, we need to provide MSDS and UN38.3 report to China Customs.

Could you kindly provide those reports? thank you.

Surface | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lychee-Ng 27,860 Reputation points Microsoft External Staff Moderator
    2026-08-31T11:11:19.52+00:00

    Hi Maxine Cui,

    I understand that these documents are important for customs clearance. However, please note that Microsoft Q&A is just a user-to-user support forum, limited to giving guidance on technical issues. Contributors here do not have access to product-specific compliance resources nor the power to distribute them.

    That said, Microsoft does publish some documentations involving Lithium Battery UN 38.3 test summary and other battery/product-related information. The documents are mainly handled through Microsoft’s authorized compliance and commercial channels. Please check out Battery Compliance | Microsoft Legal, as well as the links below:

    User's image

    Surface Pro Model 1866 is an older device, so some compliance documents may no longer be publicly available. If China Customs requires a model-specific MSDS/SDS and UN38.3 report for Surface Pro 1866, your best option is to contact the Microsoft entity that sold or supplied the devices to your organization, or Microsoft Support:

    1. Contact Microsoft Support > sign into your account.
    2. Type in your problem > click Get Help to make request  
    3. Scroll down and click Contact Support to connect to an agent 
    4. Select category and continue > you should be added to a chat queue. 
    5. If you don't see chat option, go through another category (e.g. Billings...)
    6. Ask the agent to provide the battery/compliance package for Surface Pro 1866.

    I wish I could help further, but the device-specific requested documents are not available through the Microsoft Q&A forum. They would need to come directly from Microsoft, compliance, or logistics teams.

    If you think the answer is helpful to you, please mark this as accepted. If you have extra questions about this answer, feel free to click "Add Comment" and ask! 

    Note: Follow the steps in our documentation if you want to enable and receive the related email notifications for this thread.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.