How can I open my documents after purchasing 100 GB storate in one drive

Subhankar Bhattacharya 0 Reputation points
2026-08-31T04:20:56.27+00:00

My documents is not opening in may MacBook Air. Some sync issues were detected and apparently the storage was full in my one drive. I purchased 100 GB plan last evening. Still I am having problem with opening the accounts

Microsoft 365 and Office | OneDrive | For home | MacOS
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  1. John Jefferson Doyon 87,535 Reputation points Independent Advisor
    2026-08-31T05:15:54.54+00:00

    Hi, @Subhankar Bhattacharya

    It should only take up to 2 hours for your changes to be applied.

    If your account is still frozen after several hours, please contact support:

    • Here is the link: https://support.microsoft.com/home/contact
    • Type this keyword and press Enter: Contact Support.
    • At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
    • In Product and services, select "Microsoft 365 and Office".
    • In Category, select "Manage my subscription".
    • Click "Chat with a support agent in your web browser".

    If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

    If you have any follow up questions please let me know.

    Click "Add comment" to let me know.

    Thanks!

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  2. AI answer

    2026-08-31T04:21:15.7333333+00:00

    If OneDrive was full, documents stored there can open as read-only and may not save until the account is back under the storage limit. On Mac, sync can also continue failing until the OneDrive account is refreshed.

    Try this in order:

    1. Confirm the storage upgrade has applied
      • Open OneDrive on the web and check the storage shown for the account.
      • If the account still shows full, storage changes can take time to update after purchase.
    2. Check whether the file is opening read-only because OneDrive was full
      • If the file is stored in OneDrive and storage is full, the document cannot be saved until the account is under its allotted space.
      • In OneDrive, use Manage storage to check free space.
    3. Free space if the account still shows full
      • Sign in to OneDrive.
      • Open Manage your OneDrive storage or the Storage used area.
      • Review what is taking space.
      • Delete files no longer needed.
      • Empty the Recycle Bin because Recycle Bin items count toward OneDrive storage.
      • If a shared folder pushed the account over quota, remove that shared folder from OneDrive.
    4. Re-link OneDrive on the Mac to fix the sync issue
      • Click the OneDrive cloud icon in the Mac menu bar.
      • Select Help & Settings > Preferences.
      • Open the Account tab.
      • Select Unlink this Mac.
      • Then use Spotlight to open OneDrive again and sign in.
      • When prompted that a folder already exists, select Use this folder.
      • OneDrive will sync files and folders back to the Mac. This can take some time.
    5. If sync still does not work, clear cached OneDrive sign-in credentials on Mac
      • Open Keychain Access from Spotlight.
      • Search for OneDrive.
      • Delete OneDrive Cached Credential.
      • Start OneDrive again and sign in.
    6. If the files still will not open normally
      • Restart the Mac.
      • Install Office updates.
      • Perform an Online repair of Office.
      • Check the internet connection.

    Important details:

    • If OneDrive storage is exceeded, new files cannot upload, edit, or sync, and existing files remain read-only.
    • After 6 months over quota, OneDrive files may be deleted and are non-recoverable.

    If the storage purchase still has not reflected and the account continues to show full, use Contact Microsoft Support for personal accounts.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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