My account wont let me sign in.

Bryce Letts 0 Reputation points
2026-08-30T22:08:37.7033333+00:00

My account wont let me sign in. I try to and it always say incorrect or says unavailable

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
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  1. Norah-L 9,740 Reputation points Microsoft External Staff Moderator
    2026-08-31T02:37:07.5766667+00:00

    Hello Bryce Letts

    It sounds like you cannot access Windows because the sign-in screen reports that the credentials are incorrect or unavailable. To better understand the issue, could you confirm:

    1. Are you entering a PIN or password?
    2. Can you sign in to the same account through a browser?
    3. Did this begin after changing your password, updating, or resetting Windows?

    Meanwhile, select Sign-in options and try your password instead of the PIN. If necessary, use I forgot my PIN or I forgot my password. You can also restart the device and check its internet connection from the lock screen.

    Please keep me updated, and we’ll look into the issue further.

    Was this answer helpful?

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