fixing black screen asus rog flow z13

Ryan matney 0 Reputation points
2026-08-30T17:24:03.7633333+00:00

how do i fix a black screen when turning on my asus rog flow z13? everything else gets power but no picture on screen. only somtimes randomly. anyone know a perminent fix?

Windows for home | Windows 11 | Display and graphics
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  1. AI answer

    2026-08-30T17:24:16.66+00:00

    Try this in order for an intermittent black screen at power-on in Windows 11:

    1. Check the simple display causes first.
      • If external displays are connected, disconnect them.
      • Make sure the device is charged or plugged in.
      • If using an external monitor, verify the cable is secure and the monitor is powered on.
    2. Reset the graphics driver.
      • Press Windows + Ctrl + Shift + B.
      • A beep or screen flicker indicates the reset worked.
    3. Cycle the display output.
      • Press Windows + P, then press P again and press Enter to cycle display modes.
      • This helps if Windows is sending video to the wrong display.
    4. Try the security screen.
      • Press Ctrl + Alt + Del.
      • If the security screen appears, open Task Manager and restart Windows Explorer.
      • If Windows Explorer is not listed, use File > Run new task, type explorer.exe, and press Enter.
    5. Force restart if the screen stays black.
      • Press and hold the power button for 20 seconds.
    6. If the problem keeps happening, boot into Safe Mode and check the display driver.
      • Force shutdown by holding the power button for 10 seconds.
      • Repeat this 2–3 times until Windows enters Recovery Mode.
      • Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
      • Press F5 for Safe Mode with Networking.
      • Open Device Manager > Display adapters.
      • Right-click the GPU and choose Update driver.
      • If the issue started after a driver update, choose Roll back driver instead.
    7. If the issue started recently, use System Restore.
      • In Recovery Mode, go to Troubleshoot > Advanced Options > System Restore.
      • Choose a restore point from before the black screen issue began.
    8. If the screen is black after sign-in with a mouse cursor visible, check the shell setting.
      • Warning: this requires editing the registry. Incorrect changes can cause serious system problems.
      • Press Windows + R, type regedit, and press Enter.
      • Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon.
      • Verify the Shell value is explorer.exe.

    For a more permanent fix, focus on the driver path first: Safe Mode, then update or roll back the graphics driver depending on when the issue started. If the black screen happens before Windows loads, hardware connection checks and Safe Mode/Recovery steps are the supported path.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Carl-L 21,320 Reputation points Microsoft External Staff Moderator
    2026-09-01T09:46:46.7533333+00:00

    Hello Ryan matney,

    Welcome to Microsoft Q&A forum.

    Before we proceed, may I know If the AI assistant suggestions work for you? Additionally, may I know if you are able to log into Safe Mode and if the screen works normally there?

    I'm waiting for your reply.

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