A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
To help narrow this down, could you provide a bit more information?
- What exactly are you trying to do when the message appears (open a website, install an app, sign in, download a file, etc.)?
- Are you signed in to the laptop with your own Microsoft account or your son's account?
- Do you see the approval message in a web browser, Windows settings, Microsoft Store, or another application?
- Does the message mention Microsoft Family Safety or Ask for permission?
- Can you share a screenshot of the message (with any personal information hidden)?
Also, please check whether the account being used is part of a Microsoft Family group by visiting https://family.microsoft.com. If the account is configured as a child account, Family Safety restrictions may be triggering the approval requests.
Once we know what action triggers the prompt and which account is signed in, we can provide more specific steps.